Support Closed Error

[robertnc]

I am getting the "Support is currently closed for the server your hosting account is on" error.

Thanks

Robert

 

[masshuu]

Your hosting account isn't created yet which is why your getting that error. It can take a few hours depending on how long the account creation que is.

 

[robertnc]

OK, the issue I really need support on is this then: my old suspended account is preventing the site creation:

error code
70C0B053 result
An error occurred as your hosting account signup was executed. The error is shown below:

The username robertnc is already in use.

 

[masshuu]

I don't see that username in the system. Make sure your logging into here with your forum login: https://x10hosting.com/control/
and sign up that way.

 

[robertnc]

Same problem. I tried again through the control panel link.

Pending Hosting Account Signup submitted January 2 at 11:21 pm
FqbrxX8nOTKM
action status
Error occurred during processing error code
70C0B053 result
An error occurred as your hosting account signup was executed. The error is shown below:

The username robertnc is already in use.

 

[masshuu]

I'm going to escalate this as this is not a normal issue.