Support closed for server lotus

[bdistler]

User tries to open a support ticket - and receives
==>

Support is currently closed for the server your hosting account is on (lotus). Please visit our forums and read the news.

<==

I did not find anything about this in forum [ News and Announcements ]
or at http://status.x10hosting.com/

what [ forums ] is this referring to ?
and
what [ news ] is this referring to ?

 

[bdistler]

bump

 

[Livewire]

Is it still erroring out? Last I had heard this particular bug was supposed to have been fixed.

 

[bdistler]

what I am looking for - is where - in what forum and/or news/status page
can I read about this error

==>

Support is currently closed for the server your hosting account is on (lotus). Please visit our forums and read the news.

<==
Bold typeface set by me

 

[Livewire]

Wasn't posted in status, there was a coding error in the backend that was resolved sometime last night it looks like. That error's the generic error from when we intentionally close support, which we haven't had to do in a while.