shadowedstar
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Hello, I realised the Support System is gone. I've had a question there for quite a while that's been left unresolved.
I talked to GtoXic on irc early this year and he had recommended that I posted on the forums as he said he is unable to fix it, but I've not had a response. My problem started from the server migration last year. My site was moved from starka to absolut, but something must have gone wrong. Since then, I've had no access to cPanel (I get the 'login invalid' error) and my website has been down. I've been keeping my account from suspension by logging in to the portal once a month. The usual fix for the Login Invalid error is to change your password, log back out and log back in. Unfortunately, that does not work in my case - and thus I was told to post in the community forum the issue, highlighting that I cannot solve the problem the usual way.
Prior to that, I've posted the issue several times on the community forums over the span of a few months, yet there was never a response (save one from GtoXic - which was also the usual fix for the Login Invalid error which unfortunately does not work for me).
I've had my site hosted on x10 for quite a while before this incident and I appreciate how reliable things have been going. It's a great free service. I understand the switch from tickets to the community forum, since in most cases it is beneficial if everyone can learn of the problem or help one another. However, from what I know of my issue, it needs to be elevated to the higher-ups and yet I am unable to contact any of them.
I am still hoping that I'll be able to get the issue resolved once the Support System is back up and the question can be viewed again, at the very least. I know this is a rather rare occurrence. After all, I don't see many people talking about having such an issue, but thought I should just share it.
Thank you.
I talked to GtoXic on irc early this year and he had recommended that I posted on the forums as he said he is unable to fix it, but I've not had a response. My problem started from the server migration last year. My site was moved from starka to absolut, but something must have gone wrong. Since then, I've had no access to cPanel (I get the 'login invalid' error) and my website has been down. I've been keeping my account from suspension by logging in to the portal once a month. The usual fix for the Login Invalid error is to change your password, log back out and log back in. Unfortunately, that does not work in my case - and thus I was told to post in the community forum the issue, highlighting that I cannot solve the problem the usual way.
Prior to that, I've posted the issue several times on the community forums over the span of a few months, yet there was never a response (save one from GtoXic - which was also the usual fix for the Login Invalid error which unfortunately does not work for me).
I've had my site hosted on x10 for quite a while before this incident and I appreciate how reliable things have been going. It's a great free service. I understand the switch from tickets to the community forum, since in most cases it is beneficial if everyone can learn of the problem or help one another. However, from what I know of my issue, it needs to be elevated to the higher-ups and yet I am unable to contact any of them.
I am still hoping that I'll be able to get the issue resolved once the Support System is back up and the question can be viewed again, at the very least. I know this is a rather rare occurrence. After all, I don't see many people talking about having such an issue, but thought I should just share it.
Thank you.
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