I dropped in a support ticket quite a while back when your servers were down and still have not gotten a response; this is extremely unsettling and frustrating as I have worked a lot on my website for the past month and I would at the very least need my backup of the files and databases. This experience with x10hosting has been a very disappointing one thus far even though I initially had high hopes for your services.
Support Ticket #24151 Unattended
- Thread starter moldajec
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Thanks, I'd do that, but I am not being able to log into cpanel or my account either. My pages won't load either.
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Hi - you can use https://level.x10hosting.com:2083/
Hey, I'm probably having this same issue, as my website was on boru before. I can't login through the new cpanel though - how do we reset the password for that?
Unfortunately it doesn't
I have this page:
And when I click on cPanel it takes me to this and my password doesn't work
Before the server move, clicking on cPanel would immediately log me in.
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What is the URL of that page?
I'm having the same issue.
It's been a week now I am unable to log into cpanel (https://level.x10hosting.com:2083/) and website is unreachable.
As we have no info about the server "Level" on the status page, no way to know if that is normal or not.
Anyway, I wrote a ticket about my issue. But no answer yet....
It's been a week now I am unable to log into cpanel (https://level.x10hosting.com:2083/) and website is unreachable.
As we have no info about the server "Level" on the status page, no way to know if that is normal or not.
Anyway, I wrote a ticket about my issue. But no answer yet....
Yes I am having the same problem as msgx10mx. I can access the account portal, but not cpanel or my files or databases.
I tried logging in through level.x10hosting.com:2083, but the message I received was "login invalid". My website is [...] and my login is moldajec.
I also tried logging in through [...], but that fails to load. I am not being able to access any of my files or databases as a result and I am getting worried as that is my business website.
I tried logging in through level.x10hosting.com:2083, but the message I received was "login invalid". My website is [...] and my login is moldajec.
I also tried logging in through [...], but that fails to load. I am not being able to access any of my files or databases as a result and I am getting worried as that is my business website.
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Honestly, I would switch to the premium service for a month. I paid the $6.95 and within 3 hours I had all my data back. I get that from a principle standpoint you shouldn't have to do that, but if you need it now, that's what I would do.
It says my "login is invalid" when I tried accessing through level.x10hosting.com:2082. Is that what it said for you? If so, I might have to do that then. Which service did you sign up for, what was it called?
I signed up for the premium service. Go to your regular login https://x10hosting.com/portal/login.php? and then click on upgrade. Select the top one (Premium) and then you can pick for how many months. If you do 3 yrs, it only costs $4/month but I just went with 1 month at $6.95.
So is this a trick that x10 is playing to handicap illuminated customers and force them to join their premium services?
I see most illuminated accounts are stranded as mine. To whoever is responsible - play fair. You could get more premium customers if you promise to deliver what we pay you for.
I see most illuminated accounts are stranded as mine. To whoever is responsible - play fair. You could get more premium customers if you promise to deliver what we pay you for.
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