Support ticket closed without a response

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onyxmoron

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I created a support ticket for a problem I'm having. It was apparently moved to level 2 support, but it never received any response and then was closed because I hadn't responded to it in 72 hours. Are you supposed to keep responding to a ticket until someone answers it even if the situation hasn't changed?
 
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Corey

Corey

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You can for now, we're currently focusing all of our attention on getting the new site out and the support ticket times have fallen a bit behind. If you keep it active someone will eventually get to it.
 
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onyxmoron

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Thanks Corey. I know you all are busy right now, I just wasn't sure if keeping the ticket open like that was the correct thing to do.
 
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