Hello, this is mainly a letter to the administration, that I use as my last resort.
Yesterday my account was banned for malicious activity for the second time. I was really shocked, because the first time it happened about a month ago, I cleaned every malicious thing I could find by using a script (it's located in my site "public_html/v2/mal.php"). Then I changed every single password of mine, and checked for those abnormalities in my site to appear again for 2 weeks straight every day. I haven't noticed them, and I thought my site was saved. However, I received a suspension yesterday for the same reason. Since I can't access my files, I'm not even sure what exactly happened, so I'm assuming it's the same problem. I tried writing the unsuspension appeal, but the administrator who answered me said my site won't be unsuspended, and it's a final decision. He gave me information, that my accout wasn't compromised in any way, so I'm assuming he wanted to say I'm the one to blame for malicious software. I really can't prove anything I guess, but I've been having this hosting account for 4 years, and it's what I have for living. There is no way I would compromise my site, because in doing that, I wouldn't hurt only the community, but also I'd hurt myself. I'm asking.. no, I'm begging you, to unsuspend my account, because its content is very, very vital to me, I understand your reasons for suspending it, and I'm not asking for forgiveness, but I really need it for at least one month, so I could at least redirect all the people that are going to it.
I know that I broke another rule, of not having English language in my site, but the multi-language website exists, I just haven't enabled the button to change it, and this is the only accusation, that I consider myself guilty, unlike malicious activity in my site.
In summary:
1) I'd be very, very thankful if it's possible to get back my site, even if it was written that the decision if final.
2) If the 1) is not possible, I at least need the site for one month or so, so I could redirect them to some new hosting place, where my site will no longer be a threat to the community. I really need at least this, because my life might be ruined otherwise.
3) There are many versions of my site in this hosting server. You can delete everything, but please, leave the "public_html/v2" folder, at least a .zip version of it, because the newest version of the site is in there, and another thing I'd like you to leave is the database, because all the information of the site is there.
P.S. I know this is 100% your decision, and I really feel sorry for causing all these problems for everyone. I just hope that you can save myself from this horrible situation I'm in at the moment, and if you'd be so kind to do it, I can accept any terms you'll offer me, including paying for a premium membership.
Thank you,
Tomas.
Yesterday my account was banned for malicious activity for the second time. I was really shocked, because the first time it happened about a month ago, I cleaned every malicious thing I could find by using a script (it's located in my site "public_html/v2/mal.php"). Then I changed every single password of mine, and checked for those abnormalities in my site to appear again for 2 weeks straight every day. I haven't noticed them, and I thought my site was saved. However, I received a suspension yesterday for the same reason. Since I can't access my files, I'm not even sure what exactly happened, so I'm assuming it's the same problem. I tried writing the unsuspension appeal, but the administrator who answered me said my site won't be unsuspended, and it's a final decision. He gave me information, that my accout wasn't compromised in any way, so I'm assuming he wanted to say I'm the one to blame for malicious software. I really can't prove anything I guess, but I've been having this hosting account for 4 years, and it's what I have for living. There is no way I would compromise my site, because in doing that, I wouldn't hurt only the community, but also I'd hurt myself. I'm asking.. no, I'm begging you, to unsuspend my account, because its content is very, very vital to me, I understand your reasons for suspending it, and I'm not asking for forgiveness, but I really need it for at least one month, so I could at least redirect all the people that are going to it.
I know that I broke another rule, of not having English language in my site, but the multi-language website exists, I just haven't enabled the button to change it, and this is the only accusation, that I consider myself guilty, unlike malicious activity in my site.
In summary:
1) I'd be very, very thankful if it's possible to get back my site, even if it was written that the decision if final.
2) If the 1) is not possible, I at least need the site for one month or so, so I could redirect them to some new hosting place, where my site will no longer be a threat to the community. I really need at least this, because my life might be ruined otherwise.
3) There are many versions of my site in this hosting server. You can delete everything, but please, leave the "public_html/v2" folder, at least a .zip version of it, because the newest version of the site is in there, and another thing I'd like you to leave is the database, because all the information of the site is there.
P.S. I know this is 100% your decision, and I really feel sorry for causing all these problems for everyone. I just hope that you can save myself from this horrible situation I'm in at the moment, and if you'd be so kind to do it, I can accept any terms you'll offer me, including paying for a premium membership.
Thank you,
Tomas.