I'm glad that you are satisfied with x10Hosting's services. Our staff members are always working as hard as they can to improve the service.
At the moment, we are having severe technical difficulties with one of our servers, Starka. Staff are trying their best to bring the server back online as soon as possible.
You may want to keep an eye on the following thread if you are on Starka, as our head administrator is posting frequent updates regarding our recovery process: