That address is invalid when signing up for hosting account

[cj_duelmaster0156]

My hosting account got deleted recently since I was unable to login for quite some time (mostly because I didn't need to do much change to my deployed hosting account).

I managed to login to my account and I was given the option to signup using my current email. However, when it was time to input my email address the error "That address is invalid, please check for a mistake." popped up.

Upon checking, I realized the the email address field seems to reject email addresses not ending in ".com" as my email address ends in ".com.ph". This is despite having an account previously with x10hosting.

I hope you can provide me assistance. I don't want to create an another email account just for this purpose. Thank you.

 

[Anna]

You should be able to sign in and then create a new hosting account once already logged into the control panel (base account as well as forum account are still there, just not a cPanel account)

 

[cj_duelmaster0156]

Then, why does this happen then?
Upon login:


After proceeding to continue signup:

I used my current e-mail as instructed.


(Curiously, I tried signing up a new account with a different email address not ending in ".com" and that error appears.)