Trouble with add on domain

[aquarian derek]

again thanks for all the help and please excuse my impatience.

I am attempting to add domain giah.org.mx and it shows it was successful and it showed up in cpanel. I uploaded the index file (enter page) yet when I went to view giah.org.mx I was redirected to

http://giah.org.mx/cgi-sys/defaultwebpage.cgi
​

Okay I tried to start over. first I deleted giah.org.mx from cpanel then I went to add on domains and tried to remove the add on domain giah.org.mx but I received this message

"There was a problem removing the Addon Domain. Show Details
Error from park wrapper: Sorry, you do not control the domain giah.org.mx"

​

I know I AM doing something wrong. Please help.
Thank you.

 

[jtwhite]

I'm almost positive that error means the domain is being used by another cPanel account. Did you have a previous account with x10hosting?

 

[vishal]

Did you set your nameservers to ns1.x10hosting.com and ns2.x10hosting.com

 

[Zubair]

again thanks for all the help and please excuse my impatience.

I am attempting to add domain giah.org.mx and it shows it was successful and it showed up in cpanel. I uploaded the index file (enter page) yet when I went to view giah.org.mx I was redirected to

http://giah.org.mx/cgi-sys/defaultwebpage.cgi
​

Okay I tried to start over. first I deleted giah.org.mx from cpanel then I went to add on domains and tried to remove the add on domain giah.org.mx but I received this message

"There was a problem removing the Addon Domain. Show Details
Error from park wrapper: Sorry, you do not control the domain giah.org.mx"

​

I know I AM doing something wrong. Please help.
Thank you.

Whois record shows your your domain name servers as

Name Servers:
DNS 1: ns2.x10hosting.com
DNS 2: ns1.x10hosting.com

Change them to
Name Servers:
DNS 1: ns1.x10hosting.com
DNS 2: ns2.x10hosting.com

 

[aquarian derek]

Yes I had a previous account with same domain aquarianderek@x10hosting.com and same addon domain giah.org.mx that account was terminated. (see other posts)

However I was able to add on giah.org.mx and it showed up in my cpanel just now and I was able to uploaded the index file (enter page) and it showed up in cpanel as well yet when I went to view giah.org.mx I was redirected to

http://giah.org.mx/cgi-sys/defaultwebpage.cgi

 

[aquarian derek]

Whois record shows your your domain name servers as

Name Servers:
DNS 1: ns2.x10hosting.com
DNS 2: ns1.x10hosting.com

Change them to
Name Servers:
DNS 1: ns1.x10hosting.com
DNS 2: ns2.x10hosting.com

How do I do this? Please excuse my ignorance.

 

[vishal]

You can set this in your domain name account panel( that is from your registrars, giah.org.mx)

 

[Zubair]

How do I do this? Please excuse my ignorance.

Go to your domain registrar.. There you can change them

 

[descalzo]

None of that matters. The order of nameservers should not matter anyway.
Neither of the nameservers has his domain name.

... here is the nslookup result for giah.org.mx from server [B]ns1.x10hosting.com[/B], querytype=A :

 DNS server handling your query: ns1.x10hosting.com
 DNS server's address:	99.198.122.2#53
 
 Non-authoritative answer:
 *** [B]Can't find giah.org.mx[/B]: No answer

His site came up briefly earlier for me. Just Index of / showing only the cgi-bin directory.

 

[aquarian derek]

:dunno: I have no idea.. I went to account panel but I cannot find domain regitrar

 

[vishal]

We mean the registrars from which you got giah.org.mx. Ask them about your control panel.They will provide you a username and password.So u can edit DNS records

 

[aquarian derek]

Ahh okay so the DNS has changed with the termination of my old account and the creation of my new account even though my domains remain the same?

 

[aquarian derek]

None of that matters. The order of nameservers should not matter anyway.
Neither of the nameservers has his domain name.

... here is the nslookup result for giah.org.mx from server [B]ns1.x10hosting.com[/B], querytype=A :

 DNS server handling your query: ns1.x10hosting.com
 DNS server's address:	99.198.122.2#53
 
 Non-authoritative answer:
 *** [B]Can't find giah.org.mx[/B]: No answer

His site came up briefly earlier for me. Just Index of / showing only the cgi-bin directory.

Okay so what do you suggest Descalzo? I would rather not have to contact the people I got the domain from (they are off on weekends) I got it in person from a web-site developer here in Mexico (not easy to get .org.mx extension you need to prove your an existing Mexican non-profit).

I have lost lots of time in this I would like to use this weekend to upload all the files and get sites up before monday morning.

Thank You very much for your help.

 

[eyemdee]

Yes I had a previous account with same domain aquarianderek@x10hosting.com and same addon domain giah.org.mx that account was terminated. (see other posts)

However I was able to add on giah.org.mx and it showed up in my cpanel just now and I was able to uploaded the index file (enter page) and it showed up in cpanel as well yet when I went to view giah.org.mx I was redirected to

http://giah.org.mx/cgi-sys/defaultwebpage.cgi

aquarianderek@x10hosting.com is not a domain, it is an email address. There is a working web page at the subdomain http://aquarianderek.x10hosting.com which is on the Stoli server. You need an admin to look at why http://giah.org.mx is not connecting with this page if you have added it correctly as an addon domain in cPanel.

 

[descalzo]

Did you add giah.org.mx as an add-on yourself or did the admin who set up your account do that?

 

[aquarian derek]

eyemdee yes you are right aquarianderek@x10hosting was a TYPO I meant aquarianderek.x10hosting which is working fine. (no issue there)

calistoy (nice pie) I tried first as a parked but then giah.org.mx displayed same site as aquarianderek.x10hosting.com and they are 2 completely different but somewhat related sites. There is one link at the bottom of aquarianderek.x10hosting.com to giah.org.mx but no links from giah.org.mx to aquarianderek.x10hosting.com

I need them to be 2 separate entities as far as they are displayed to general public.

 

[aquarian derek]

Did you add giah.org.mx as an add-on yourself or did the admin who set up your account do that?

I set up the addon myself. The first time I did this (pretermination) I had no problems at all, it was actually quite easy. (with the help of the forum of course)

Could an admin do this for me? Is this possible?

 

[aquarian derek]

I feel I may have inadvertently offended calistoy by commenting on their forum display pic (slice of pecan pie) I noticed that they removed their post from this thread. This was not my intention. I really do like pie and pecan is my favorite.

Also please remember we must always maintain some sense of humor or we will all go crazy. I am struggling very hard right now to get web-site back up. Everybody here seems to be working very hard right now with all the upgrades and stuff.

I do appreciate everyone's help and do not wish to insult nor offend anybody. I will try to stay on topic more and joke less. (always been the class clown) I apologize to calistoy or anyone else I may have offended.

sincerely
aquarian derek

p.s. This problem is still unresolved.. Thanks

 

[calistoy]

You did not offend me. After I posted my reply, I saw two other replies before me and realized that my reply was not helpful to your problem. I tried to delete it before you read it, but that apparently didn't happen. As for the nice pie comment, thanks.

 

[aquarian derek]

I tried again and now this

Addon Domain Additions

There was a problem creating the addondomain. Show Details

Error from domain wrapper: Domain already exists, it was not added.: giah.aquarianderek.x10hosting.com​

I dont find giah.org.mx anywhere not even in the file manager