Trying to link my account to forum but can't get past "The hosting username....."

[jjturner]

Both Login Usernames are jjturner and the domain I picked is x10hosting.com. Subdomain is jjturner, right?

My email address is jjturner@new.rr.com and was given for both the forum and the web space.

I received the email to activate membership and did that 10am this morning.

I go to www.x10hosting.com/login and log in.

It takes me to the page that says,"

In order to use the Ad-Enhanced hosting account management panel, you must have your forum account linked to your hosting account. Please enter your cPanel username below, you will receive an E-mail with further instructions. Be sure to have the same E-mail address registered with your cPanel account that your forum account has!

I put in jjturner for the account username and click link hosting account.

A little sign pops up on the top saying:

An Error Has Occurred
The hosting username you specified does not exist.

Please help!

jjturner

 

[Fedlerner]

Your username doesn't appear in our system.
Can you enter your website.. ?
In which server are you hosted?? (Ad-Enhanced or Ad-Free)

 

[dragonflystudios]

I am trying to log in as well and it tells me the following...

In order to use the Ad-Enhanced hosting account management panel, you must have your forum account linked to your hosting account.
Please enter your cPanel username below, you will receive an E-mail with further instructions. Be sure to have the same E-mail address registered with your cPanel account that your forum account has!

Thing is I never received an e-mail from the hosting after I signed up for the AD FREE side. But it says that I am loging into the ad-enhanced side..

Help??

Thanks,
Terena