Two Factor Authentication - Invalid Code

[chr_ebsch]

I just set up a free hosting account and a domain with x10hosting. Upon accessing the Direct Admin Hosting Control Panel for this domain, I proceeded to setup security questions and activate two-factor authentication. I was able to generate a secret, scan the QR code with the Google Authenticator App, and save the active 2FA settings. However, after logging out and attempting to log back in, the code generated by Google Authenticator resulted in an invalid code error message. I am now unable to access my account altogether.

Is there a way to temporarily remove 2FA and recover my account through the security questions added?

 

[ctyrd]

@chr_ebsch

What is the url your using to login to Direct Admin Hosting Control Panel? "your.domain:2222" OR "x1*.x10hosting.com:2222"

Have you tried the green "Hosting Control Panel" button in the x10hosting client panel. https://x10hosting.com/panel

 

[spacresx]

I just set up a free hosting account and a domain with x10hosting. Upon accessing the Direct Admin Hosting Control Panel for this domain, I proceeded to setup security questions and activate two-factor authentication. I was able to generate a secret, scan the QR code with the Google Authenticator App, and save the active 2FA settings. However, after logging out and attempting to log back in, the code generated by Google Authenticator resulted in an invalid code error message. I am now unable to access my account altogether.

Is there a way to temporarily remove 2FA and recover my account through the security questions added?

can you sign in to your control panel https://x10hosting.com/panel
then reset your 2FA ?

 

[chr_ebsch]

@chr_ebsch

What is the url your using to login to Direct Admin Hosting Control Panel? "your.domain:2222" OR "x1*.x10hosting.com:2222"

Have you tried the green "Hosting Control Panel" button in the x10hosting client panel. https://x10hosting.com/panel

That worked; thank you!

 

[chr_ebsch]

can you sign in to your control panel https://x10hosting.com/panel
then reset your 2FA ?

Yes, accessing the control panel via the hyperlinked green button allowed me to deactivate 2FA temporarily until I figure out why it is not recognizing the autenticator generated codes. Thanks.