Unable to access cPanel or login with FTP

[stripes199965]

I need to be able to access my account and files to be able to fix an error with my Wordpress-based site, but I can't load cPanel. I can login here (https://www.x10hosting.com/sso/main) but when it redirects to my cPanel the connection times out -
"The connection has timed out
The server at vox.x10hosting.com is taking too long to respond."
I also can't connect to my account via FTP with FileZilla. The connection times out. I'd appreciate any help please. Thank you.

cPanel username: cheekyla
site: cheekylala.elementfx.com

 

[stripes199965]

Okay, after much hair-pulling I've managed to figure out the issue on my own. It turns out my modem/router's firewall was the issue - it was blocking the necessary ports for FTP and cPanel. Why it started doing that now when it was never a problem in the past, I have no idea.

Everything seems to be working now, so this thread can be closed.