Unable to access cPanel

[amvcsite]

Please forgive the double post, but I don't seem to be getting anywhere in the official place.

I can access via an FTP client and upload, but if i try to access the cPanel i get...
This webpage is not available The webpage athttps://level.x10hosting.com:2083/login/?logintheme=cpanel might be temporarily down or it may have moved permanently to a new web address. Error 111 (net::ERRTUNNELCONNECTIONFAILED): Unknown error.
Is this just because its a new account and its not setup yet or something else?

TIA
Jon

 

[jjordan69]

...

 

[amvcsite]

I can login to the AP no problem, but clicking the blue button to access cPanel throws the above error, as does following a direct link https://level.x10hosting.com:2083/

I can use an FTP client no problem, but i would like to access the cPanel if possible.

 

[jjordan69]

...

 

[Skizzerz]

That has nothing to do with DNS or browser caching, that is due to something on your end blocking the outbound connection on port 2083. If you are behind a corporate firewall, that is likely the reason and you should try accessing cpanel from outside of work. If you are at home, check your computer's and router's firewall settings -- if all your firewall settings look like they should be allowing the connection, try using a different browser and a different computer. If both of those still fail, call your ISP to get some additional assistance in resolving your connection issue.