Resolved Unable to access my domain

[charlesr]

Sorry to add to the long list of people posting similar issues but I assume it's best to start a new thread??

• Username: charlesr
• Your Domain:
  http://charlesrogers.x10host.com/

I can login, but when I click on the "Open cPanel" button, I get "an error has occurred forwarding your sign-in"

If I try to get to my domain from the link, I just get a blank page saying "Apache is functionally".

I assume from other threads that my account wasn't migrated. I'm pretty sure I logged in after a reminder just before the announcement that suspensions were being halted, and I haven't received any further announcements.

Any assistance will be much appreciated

 

[Anna]

Automated suspensions was indeed halted, but we never said you could forgo the login requirement so that was still there.

Between November 27th and March 29th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of December the account would have been eligible for a suspension, and then 21 days later, second half of January it would have been terminated by the automated system.

Due to this being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time.

Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday March 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[charlesr]

I'm still getting the error:

Sign in Successful
Please standby while transfer you to your web hosting account.
An error has occurred forwarding your sign in

Has the restore worked? Is there something different I need to be doing perhaps?l

 

[Anna]

Can you please try now? I made a small change to the account.

 

[charlesr]

Many thanks Anna - we're getting there! I can login to the Direct Admin control panel now, and I can see that my files are there. The only thing (I think) that doesn't seem to work at the moment is actually viewing the sites hosted on my subdomains. I just get a "forbidden" page if I try to go to either of them:

http://rogersfamilytree.charlesrogers.x10host.com/

or http://burtonchantry.charlesrogers.x10host.com/

Do I need to fix something - or is there a setting at your end please?

Your help is much appreciated!

 

[garrettroyce]

Check your file permissions. ~/domains/[your domain]/public_html and its contents need to be:

folders: 0755 (owner - all permissions, everyone else read/write/enter folder)
files: 0644 (owner - read/write, everyone else read only)

Also, check your error log in DirectAdmin. You're getting 500 errors on your favicon. The log should tell you why both things are happening.

 

[charlesr]

Thanks Garrett - I think I've fixed the permissions! I'll have to look at the favicon - I don't think I've got one set up!

 

[Anna]

To add to this a bit. The permission issue stems from cPanel and DirectAdmin handling domains a bit differently, under cPanel it would likely have worked fine with what it was set to initially.