Unable to add domain - "An error has occurred. Please refresh the page and try again."

[antkx10]

Hi - I'm trying to add my own domain name to my service, but when I try this, all I get is an error.

_____________
Error
An error has occurred. Please refresh the page and try again.
---------------

I've added the correct A record at my host - I'm assuming this is also used for verification of ownership, and I can see the DNS records have propagated fine.

Any idea what's going on?

Thanks!

 

[spacresx]

techgecko.x10.mx is set as your current default domain name.
anything put in your public_html will show here.

to add domains you must own them (like purchase a domain from a registrar)

 

[antkx10]

Thanks for that... But...

I do own the other domain... But whenever I try to add it using the GUI on the services page I get the same error.

Are there any logs that can tell me more?

Thanks

 

[ctyrd]

Thanks for that... But...

I do own the other domain... But whenever I try to add it using the GUI on the services page I get the same error.

Are there any logs that can tell me more?

Thanks

Three methods to add a domain to free hosting, all require access to the domains DNS host.

"The best way to add a domain is with the nameservers."

Add domains here: https://x10hosting.com/login

Your domain registrar will require one of the following record types to set up your new domain:

• NS records: ns1.x10hosting.com, ns2.x10hosting.com
• CNAME record: x1*.x10hosting.com
• A record: IP address to server

 

[antkx10]

I've changed the A record and added the domain from the URL above... But I still get the same error.

 

[ctyrd]

I've changed the A record and added the domain from the URL above... But I still get the same error.

How many domains and subdomains do you already have?

What is the domain name?

Update the nameservers at the domain registrar.

Nameservers: ns1.x10hosting.com, ns2.x10hosting.com

 

[antkx10]

Just one domain and no subdomains apart from the default techgecko.x10.mx domain from X10.

The domain name I want to use with my X10 hosting is techgecko.co.uk.

I was keen to use the existing registrar, as I've got quite a lot of existing DNS records in place.

I can try updating the NS, but I'm guessing I'll have the same issue.

 

[ctyrd]

techgecko.co.uk.

That is a subdomain. You may be able to do it with a Cname for "techgecko.co.uk" not "www.techgecko.co.uk". With "x15.x10hosting.com" not "techgecko.co.uk". Then it should Work.

techgecko.co.uk

CNAME

3600

x15.x10hosting.com

techgecko.co.uk DNS information - who.is

Find information on any domain name or website. Large database of whois information, RDAP, DNS, domain names, name servers, IPs, and tools for searching and monitoring domain names.

who.is

 

[antkx10]

Techgecko.co.uk isn't a subdomain... .co.uk is a tld.

I really don't want to use a cname record, that's really clunky.

Are there any logs that'll tell me what the error is?

 

[ctyrd]

.

Techgecko.co.uk isn't a subdomain... .co.uk is a tld.

Yes in this case "techgecko.co.uk" is a domain. It is not a TLD, it is a gTLD. Subdivided from a cTLD.

You have a Cname in your records already and it is wrong because it is maps to an IP address: "www.techgecko.co.uk -- CNAME -- 893 -- techgecko.co.uk". " The CNAME record cannot point to an IP address. You need a CNAME record for "techgecko.co.uk" map it to "x15.x10hosting.com".

"A Canonical Name or CNAME record is a type of DNS record that maps an alias name to a true or canonical domain name. CNAME records are typically used to map a subdomain such as www or mail to the domain hosting that subdomain’s content".

Change the name servers and use the x10 DNS host.

We do not have a log to view for adding a domain.

 

[antkx10]

Thanks - I'm changing the nameservers, but the change is pretty slow to propagate.

I'll wait until it's fully propagated before I attempt to add the domain again.

 

[antkx10]

Well... I've left nameservers to propagate for over a week now and it's still not complete so I'm switching back to my original host...

 

[spacresx]

your link http://techgecko.x10.mx/ works ok for me.
you need to add your files to the public_html folder to work properly,

each time you make a change to your DNS you can wait up to 72+ hours
before it fully finishes the propagation. usually its faster,
but average is 1 to 72+ hours, you have this with any host really,

 

[antkx10]

Thanks, yep the x10.mx domain works fine, but I want to add my own domain; techgecko.co.uk.

I waited about 150 hours for propagation after changing the nameservers but had to give up waiting as I'm losing emails sent to that domain.

Is there a way to see why the domain won't add? Perhaps it was previously linked to a different account? I vaguely remember using X10 a long time ago but that account is long expired.

 

[ctyrd]

Thanks, yep the x10.mx domain works fine, but I want to add my own domain; techgecko.co.uk.

I waited about 150 hours for propagation after changing the nameservers but had to give up waiting as I'm losing emails sent to that domain.

Is there a way to see why the domain won't add? Perhaps it was previously linked to a different account? I vaguely remember using X10 a long time ago but that account is long expired.

You never set up your dns correctly. nameservers were never changed for techgecko.co.uk. They have been ns67.domaincontrol.com, and ns68.domaincontrol.com for the past week or so, and landed on the Godaddy parked page. Godaddy dns manage is being used to manage the dns records.

Will need verification on this, Drirectadmin will only add the domain if it detects the domains CNAME record is set to the server name ( in your case x15.x10hosting.com). Or the nameservers are set to x10hosting nameservers. Which never happened. Once the domain is added to x10hosting, Godaddy dns manager could be used to manage the records if you wanted, but not before.

 

[antkx10]

That's really odd as I changed the nameservers with GoDaddy DNS and tracked the DNS propagation using whatsmydns and dnschecker and could see it only reaching a handful of servers globally.

Does the CNAME record need a specific value? GoDaddy DNS doesn't allow an "@" value... Which isn't too helpful.

 

[ctyrd]

Does the CNAME record need a specific value? GoDaddy DNS doesn't allow an "@" value... Which isn't too helpful.

Why are you using @ ? it never falls into play.

Cname record for techgecko.co.uk:

Name: techgecko.co.uk
TTL: 3600
Value: x15.x10hosting.com

Most DNS managers require a period at the end (x15.x10hosting.com.). If an A record exists for techgecko.co.uk - 198.91.81.15. It will not let you create the Cname record. Directadmin will check the dns zone file for the cname record and add the domain (techgecko.co.uk) to your account. Godaddys dns manager will still manage the zone file.

The easiest way is to change the nameservers. not the ns records. https://www.godaddy.com/help/edit-my-domain-nameservers-664

 

[antkx10]

Thanks for this - GoDaddy won't allow you to put a root CNAME record in place - only for a sub domain.
So I've transferred DNS management to CloudFare.

I've now added the CNAME record as above.

As I said before, I tried changing the nameservers to X10, but after ~150 hours of failed propagation I had to give up as it was affecting mailflow.

 

[ctyrd]

Good Luck.

 

[antkx10]

Thanks.

Is D byirectadmin a user or an automated process?

I'm still unable to add the domain from the services page...