Unable To FTP To Org Site

[cwa3607]

Hello,

I need assistance with accessing our organization's site and I am unable to FTP to it. I either receive a connection timed out error or unable to access server error.

The site is www.cwa3607.org.

Thanks and I await your assistance.
Edit:
Can anyone from X10 Hosting please advise about the whereabouts of our .org site?

Thanks.

 

[Christopher]

What is your cPanel username?

 

[cwa3607]

What is your cPanel username?

Hello Christopher,

My cpanel username is: cwa3607

 

[Christopher]

Your account was terminated.
Reason: Suspended for extended period of time, terminated automatically.

 

[cwa3607]

Your account was terminated.
Reason: Suspended for extended period of time, terminated automatically.

Christopher,

Is there a way to reinstate the site on your servers so that we can at least copy our site files?

If not that, are we able to have you or another X10hosting support person to give us a copy of our site files?

We have lost our entire web site based on the information you have stated and do not have any backup, unless backups were done by your company.

Thanks.

 

[Scott]

Sorry, We do not keep back ups of free accounts. This was stated in the Terms Of Service you agreed to.