Unable to link forum account to hosting account

[eventphotos]

Hosting Account Username: eventphotos
(Was able to login: http://www.x10hosting.com/account
Welcome Back, eventphotos!
You last visited on November 20th at 4:04)

cPanel Username: jaychow
(I also tried "eventphotos")

Error Message:
An Error Has Occurred
The hosting username you specified does not exist.

Please help. Thank you.

Jay

 

[Christopher]

When was the last time you used your account?