Unable to login to cpanel

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moonsong

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I am unable to login to cpanel or login via ftp to upload files. I essentially have no access to my server. Can you help me solve the problem? Thanks!
 

descalzo

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By being unable I guess you mean that your username/password is not accepted.

Go to Account Management System
Sign in with Forum username/password
Menu ACCOUNT-->update password
When they ask for password, they want your current forum password.
This will set/reset both Forum and cPanel password to the same value.

If you still have problems, post back.

(You can see your site?)
 
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