Unable to login via FTP since I changed domain name

[nawala_sa_asya95]

I recently submitted a request to change domain names from manpower.x10.bz to nawala.co.cc. The change was successful, but since I haven't been able to log in via FTP (to "ftp.nawala.co.cc", using username "manpower").

Thanks.

 

[vv.bbcc19]

Recently you have updated domain and password.
Are you sure if you are now using correct ftp user id and password?
If so, do the following
go to cPanel, ftp accounts and then create one new account that points to the public_html.
Try accessing this ftp account..if you can, then the previous un-accessibility was due to a password problem.
Else..revert back.

 

[nawala_sa_asya95]

Thanks for the prompt reply. You are correct. I did change the password, but only after unsuccessfully attempting to login with with the old password. I'm able to use the new password to login to x10hosting.com, cpanel and the forums, but it doesn't work for FTP. As per your suggestion, I created another account pointing to public_html and I'm still unable to log in.

Any other suggestions?

Thanks again.

 

[stpvoice]

Hello,

To clarify, what FTP details are you using? Do not post any passwords.

 

[nawala_sa_asya95]

I'm been trying the following (with both FTP and SFTP):

1) manpower (main FTP)
2) test@nawala.co.cc (temp account for testing)

Error log:
Status: Resolving address of ftp.nawala.co.cc
Status: Connecting to 112.175.243.24:21...
Status: Connection established, waiting for welcome message...
Response: 220 (vsFTPd 2.0.5)
Command: USER test@nawala.co.cc
Response: 331 Please specify the password.
Command: PASS ********
Response: 530 Login incorrect.
Error: Critical error
Error: Could not connect to server

 

[stpvoice]

Hello,

Please try using starka.x10hosting.com as the host.

Thanks.

 

[nawala_sa_asya95]

starka.x10hosting.com worked!

Should I not have been using ftp.nawala.co.cc?

Thanks.

 

[stpvoice]

Not sure what happened there. Was the co.cc domain pointed to another host before?

 

[nawala_sa_asya95]

Old domain was manpower.x10.bz, which also pointed to starka.x10hosting.com.

Thanks.

 

[stpvoice]

Yes, but was the co.cc pointed elsewhere before? It's possible the old DNS entry was cached on your computer, thus pointing your client to the wrong IP.

 

[nawala_sa_asya95]

Not that I'm aware of. Is 112.175.243.24 not an x10hosting address?

 

[stpvoice]

No. Oh well. It's working now.
May be something to do with co.cc.

 

[calistoy]

My guess is that ftp doesn't work because you are using url forwarding instead of x10hosting's nameservers in your co.cc account. Try using the nameserver option there, and entering in ns1.x10hosting.com and ns2.x10hosting.com

I don't believe that what I'm seeing as the page at your domain is actually from your x10hosting account. Your x10hosting account has your co.cc as the main domain, therefore it's actually forwarding to a page outside of your account.

 

[nawala_sa_asya95]

I will. Thanks!

 

[nawala_sa_asya95]

I have one more (semi-related) question. I have been having problems with the nawala.co.cc domain, so I decided to use another domain. I changed my hosting account's primary domain again. Just out of curiosity, approximately how long does it take for that change to take effect? The current status is "process wait".

 

[nawala_sa_asya95]

Disregard my last question. Found my answer elsewhere in the forum.