Unable to modify domain

[services63]

I tried to change the current domain to a different one via the x10 control panel since yesterday, each time the process errors out and resubmitting doesn't solve the problem.

Your help is very appreciated.

 

[services63]

Bumping as this problem has not been solved.

 

[descalzo]

You do not change your main domain via cPanel. You do it via the Account Management System, https://x10hosting.com/control/login.php

 

[services63]

Thats what I'm trying to do, the request errors out immediately.

 

[Anna]

If you tell us what error you are getting, and on what domain, we would be much more able to help you solve the problem

 

[services63]

action status: Error
information: A change to your hosting account's primary domain.
result: A system error occurred while processing this action.

Error Code: C085843B

I only have only one domain on the account: wiki.insidethemindofgio.co.cc

 

[Anna]

what domain are you trying to change to?

 

[services63]

help.insidethemindofgio.co.cc

Thank you for your patience and support!

 

[Anna]

That would probably be it then, as it is a sub domain of the same domain (insidethemindofgio.co.cc) as you currently use.

I'll see if I can override it from the backend

 

[Anna]

I have changed the main domain for you.

 

[services63]

Endless thanks!