Unsuspension

[jeff harding]

Hi I need some help. My account was suspended do to inactivity and I tried to unsuspend it trough the Account Panel.
It says on the panel that it was unsuspended succesfully, but I can't access the web site or cpanel.
I see that you did some server hauls on the summer, has this something to do with them or am I missing something?
Thanks.

 

[Zubair]

Hello,

I have fixed this issue, please try again now.

 

[jeff harding]

Hi Zubair

The site works great now, but I still can't login to CPanel, it just says "Login attempt failed!".
I reset the password for CPanel so that should not be the issue and tried with account/forum/mail as usernames.

EDIT: I just noticed that MySQL isn't working at all. I get "access denied for user .." error messages.

 

[jeff harding]

Sorry for bumbing, but the issues are still unresolved.

I still can't login to webmail/cpanel/mysql/ftp. The site is up and working, except for the mysql connections. I have tried changing the password and it does change for forum/account, but cpanel still says "login attempt failed".

I'd like to mention that I have dumps of the site&DB, so if the need should arise to start "clean" or to migrate to a new account, it's ok for me. I'd just like to keep the subdomain.
I was going to use this site as an example for a project next week, so that's why I'm little worried will it be up and running in time.

Thanks.

 

[Zubair]

Escalated to ticket area.