UPDATE: Can not login: FTP and cPanel

[afge2341]

Hi,

I CAN login to the Account Management Panel at
https://x10hosting.com/control/

using "Email Address or Username"
afge2341customer@gmail.com


Also, I CAN login to the forums at
https://x10hosting.com/forums/

using "user name"
afge2341


(THIS IS DIFFERENT AND BETTER)
Also, I CAN login to Webmail at

https://boru.x10hosting.com:2096/login/

using my other email
unionrepresentative@afge2341.x10.mx



PROBLEM #1
----------

I can not login to FTP.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

F:\Documents and Settings\Administrator>date
The current date is: Mon 08/09/2010
Enter the new date: (mm-dd-yy)

F:\Documents and Settings\Administrator>time
The current time is: 9:38:35.17
Enter the new time:

F:\Documents and Settings\Administrator>

F:\Documents and Settings\Administrator>ftp afge2341.x10.mx
Connected to afge2341.x10.mx.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 8 of 50 allowed.
220-Local time is now 10:36. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 5 minutes of inactivity.
User (afge2341.x10.mxnone)): afge2341
331 User afge2341 OK. Password required
Password:
530 Login authentication failed
Login failed.
ftp>



PROBLEM #2
----------

I can not login to cPanel.

https://boru.x10hosting.com:2083/login/

I tried my login: afge2341

Also, I tried my other possible combinations:

afge2341customer@gmail.com
unionrepresentative@afge2341.x10.mx
unionrepresentative+afge2341.x10.mx


Login Attempt Failed!
Login
Username
Password




Thank you.

 

[Anna]

previous thread answered, closing this one.