URGENT!: Premium Hosting Payment Methods Not Working

[austoneware91]

Hello

I know this is the Free Hosting Community. That's why I am posting in the "Off Topic Section." I am posting because I have a premium shared hosting account with X10hosting that I pay monthly. The card on file has insufficient funds and I would like to add a new card, like I always have done successfully from time to time. However, there seems to be something wrong with X10hosting's Payment Methods App, and every valid card I try to add, it calls invalid, even though this is not true.

I have the hardest time reaching anyone there. The help desk is silent most of the time, and their phone number is just an answering machine and no one calls back. I have until the 18th of February to pay, and I can't find a way to. I do not have a paypal account and as it stansd right now, it couldn't help me because it would take too long to fund one.

Does anyone here in this forum have a premium shared hosting account and is having these problems. Is there another way to pay my bill on tine. None of this is my fault but I can't seem to get in contact with anyone. Appreciate any help or advice from anyone. Really in a pinch.

Thanks

 

[spacresx]

i have sent a note to a staff member to review this post.

normally the free hosting forums are for free accounts and not paid accounts.
support options very between the 2 platforms.

there is no promise support will see this before the 18th as you didnt provide much time.
but maybe with me sending support staff a note, might help expedite a reply.

 

[Eric S]

Hello

I know this is the Free Hosting Community. That's why I am posting in the "Off Topic Section." I am posting because I have a premium shared hosting account with X10hosting that I pay monthly. The card on file has insufficient funds and I would like to add a new card, like I always have done successfully from time to time. However, there seems to be something wrong with X10hosting's Payment Methods App, and every valid card I try to add, it calls invalid, even though this is not true.

I have the hardest time reaching anyone there. The help desk is silent most of the time, and their phone number is just an answering machine and no one calls back. I have until the 18th of February to pay, and I can't find a way to. I do not have a paypal account and as it stansd right now, it couldn't help me because it would take too long to fund one.

Does anyone here in this forum have a premium shared hosting account and is having these problems. Is there another way to pay my bill on tine. None of this is my fault but I can't seem to get in contact with anyone. Appreciate any help or advice from anyone. Really in a pinch.

Thanks

I personally replied to your open support case via our help desk very shortly after your ticket was opened. We have resolved this for you as mentioned in our ticket.

 

[austoneware91]

Dear spacresx,

Nice to hear from you! You have always been a great help to me in the past. I do appreciate your response to my "nervous-Nelle" plea. X10hosting has never disappointed me in the past, and the streak continues! Thanks to Eric S and the fine people at the Billing Department, my issue has been successfully resolved, with ample time to spare.

I appreciate the fine work of all staff and advocates at X10Hosting. In regards to the wonderful people that hold down the Help Desk and Open Ticket System. I do appreciate your fine work, and apologize publicly if the anxious-filled words I posted offended anyone there. I apologize especially if I at all impugned the reputation of the Help Desk, which in fact is NOT mostly silent, but very dedicated in resolving a wide variety of issues for X10Hosting clients with great speed and effectiveness. Thank you for your great service. I am VERY, VERY HAPPY to be an X10Hosting customer. Best wishes to you all.