"user transfered to another server." - any ETA on unsuspension?

[Krzys123]

Dear friends!

My user "adminer" has been suspended for "user transfered to another server." I know that you have been moving accounts to a new server but there is no information on the date where this will be finished and all accounts unsuspended. I cannot remember which server I had been a member of (Lotus sounds familiar...) and so I cannot fully use the

http://status.x10hosting.com/

My site "cash4games.x10hosting.com" has SQL-related "Internal Server Error" problems that need troubleshooting.

Yours sincerely,
Jaroslaw Krzyszewski, forum name: "Krzys123".

 

[Zubair]

Your website http://cash4games.x10hosting.com/ is working fine for me. and also your account is not suspended.

 

[Krzys123]

Your website http://cash4games.x10hosting.com/ is working fine for me.

Unfortunately, it does not... If you click on any links you will get "Internal server error". I am not sure if it is a bug in my coding or some misconfiguration though.

[...]also your account is not suspended.

Thank you! It (almost) works now. I cannot login from CPanel to phpMyAdmin - it says "Wrong username/password. Access denied.".

Also, fris.x10hosting.com (the one used for cPanel) is using an invalid certificate, issued to "image.singlehop.com". It is strange, as x10hosting.com uses a valid one, issued by GoDaddy.

 

[Corey]

I have reset your DB info, your site now loads for me. Can you confirm?

Try resetting your password via http://x10hosting.com/control, it should fix your PMA issue.

Fris' cert should be fixed later this week.

 

[Krzys123]

First of all, please accept my apology for answering so late. Unfortunately yesterday it was impossible for me to load phpMyAdmin (server too busy). Today it have been successful!

Could you have a look at the following error_log:
[05-Jul-2010 22:24:00] PHP Warning: mysql_connect() [<a href='function.mysql-connect'>function.mysql-connect</a>]: Access denied for user 'adminer_USERNAME'@'int.fris.x10hosting.com' (using password: YES) in VALID_PATH on line XXX
... (the rest is identical)
[06-Jul-2010 00:35:29] PHP Warning: mysql_connect() [<a href='function.mysql-connect'>function.mysql-connect</a>]: Access denied for user 'adminer_USERNAME'@'69.175.32.135' (using password: YES) in VALID_PATH on line XXX

The 'adminer_USERNAME' is a special MySQL user. It has each and every privilege (except for 'ALL PRIVILEGES'). Is there anything I should do to allow this user to connect to the database?

This error is IMHO what is causing the 'Internal Server Error' after clicking on any link (e.g. 'home - honest [...]' on top-left of my site http://cash4games.x10hosting.com/. This link is perfectly safe and leads to the title page of my page.

 

[descalzo]

Make sure all your .php pages have permissions of 0755 or 0644. If they are set to 0777 or 0666 , that will cause the 500 errors.

 

[Krzys123]

Make sure all your .php pages have permissions of 0755 or 0644. If they are set to 0777 or 0666 , that will cause the 500 errors.

All my .php files have 664 permission (Read allowed for everybody, write allowed for user and his group). Besides, the error_log states that the error is in line XXX of a .php file. If there had been a file permission error, this file would not have been accessible at all.

Am I right?

 

[descalzo]

When was the date of the last error in error_log?

Try looking at cPanel --> Error Log. This is NOT error_log. It is the error log for Apache.

 

[Krzys123]

cPanel error log is empty

But the problem is solved

It has been a permission problem, as suggested by descalzo. The solution however has been to simply change the permissions to 644. After that the file is 'cured' and the permissions can be changed back to 664 if necessary. Very strange....

I would like to thank descalzo, Corey and Zubair for their help. Thank you - you are the best!!!

Please close this ticket and mark it as 'fixed'.