Virus

[omershahab]

hi there, I talked to Livewire because i wasnt able to login to my cpanel. He discovered a virus and it keeps coming back and he suggested that I create this support request so that you can look at the logs to see how its getting in there. Livewire cleared this virus once and it showed back up without explanation.

Also, I also wanted to know what caused the recent high resource usage. Please get back to me as soon as you can. Thank you.

 

[Livewire]

Staff Note: The virus in question has at least 1 example in his wp-content folder, 139358.php. I've no idea how it's getting there, or for that matter if it's affecting other accounts with x10hosting since a google search turned up that about all it does is redirect 404 error pages to somewhere that isn't his site.

I'm escalating to see if we, through any of the logs we keep, can identify -how- it's getting uploaded so we can try to kill it. It's just funky cause I haven't a clue how it's getting there, or for that matter how to make sure it doesn't happen again, and if it's something that might be affecting other users.


Plus I can't get to the logs to answer his question about what actually caused it to go down for High Resource Usage either, so it needs escalating either way