Warning about not logging in + my website is no longer accessible

stang0568

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This morning (2:45AM) I received an email stating "Our records show that your account has not been logged into recently, and it will be marked as inactive soon."

In addition, my website is no longer accessible.If I check in: System Info & FilesView Usage Log for blogvoyage.x10.mx I have many errors from: [06 / Dec / 2021: 02: 26: 29 -0500]

Message I receive....
________________________________________________________________
Dear x10hosting user,

Our records show that your account has not been logged into recently, and it will be marked as inactive soon. To avoid any service disruptions, please log in immediately to your x10hosting user dashboard and your account will automatically be updated as active. Please note that the x10hosting free account terms of service require users to log in every 30 days to the x10hosting user dashboard. If you are logging in via FTP, e-mail, hosting control panel, or any other method besides the x10hosting dashboard, these logins do not update your status. Please note that our low cost premium hosting services are not subject to login requirements.

The x10hosting free user dashboard can be found here: https://x10hosting.com/panel

Please note that the email you will use to reset your password and login to our new panel is the same email address you are receiving this notice at.

---
x10Hosting Team

*Please note this email is being sent from an unmonitored mailbox and any reply will not be seen or reviewed. If you have any questions or concerns please reach out to us via our forums or new support discord channel.
________________________________________________________________

I logged Lot off time. Are your records correct?

Just logged into https://x12.x10hosting.com and login history says
2021-12-06 07:45 (now)
2021-12-06 07:34
2021-11-30 21:48
2021-11-22 21:19
2021-11-01 21:50
2021-10-26 01:22
2021-10-21 21:42
2021-10-19 16:35
2021-10-18 17:26
2021-10-18 09:15

Several other users are having problems changing their passwords.
Do I also have to change my password, can I log in regularly.
I await your answer

Thank you
 
Last edited:

Eric S

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Are records are correct. As the email mentioned you have to login to your actual panel for this to count.

You must reset your password if you have not used this panel yet since sept. as noted on the login page.

As for any errors you are getting please post screenshots so we can troubleshoot those.

Several other users are having problems changing their passwords.

Most of these errors are from country blocks that we put in place after they signed up and we are allowing them manually as they come in.
 

stang0568

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Hello Eric
Thank you for your answers.
I changed my password as mentioned in the email I received and according to your recommendations and everything worked fine.
Thanks for your help
 
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