Web site can't be found, CP can't be found.

[atmoore13]

Hello,
Since yesterday I have not been able to pull up my web site. When I try to FTP to it my FTP client says:
can't establish connection --> germanclass.x10hosting.com:21 @ Sun Dec 02 09:04:32 2007 (11004-100)
The requested name is valid, but no data of the requested type was found.

When I try to pull up http://germanclass.x10hosting.com:2082/
All I get is that the web page cannot be displayed.

What's frustrating is that yesterday while I was reviewing changes it worked fine, and then about an hour later I was unable to pull up my web site or CP. My account is NOT suspended and the server status says it is up.

Any info would be helpful.
Thanks,

 

[Jarryd]

Your site works fine for me. Are you able to access it via a proxy, there are various things we need to check, whether your IP is blacklisted, or whether the server firewall is blocking you. I understand you not wanting to post your IP address on the forums, so if you wish you can wait for an admin, if you choose though, you can PM me your IP address, and i will post back here the status of your IP, whether it is blacklisted or not, in addtion: http://www.whois.sc/

You can check it yourself if you don't want to wait, post back the status of the IP so i can check it out.
Edit:
IP Location: United States United States Boise Qwest Communications Corporation
Resolve Host: xxxx.bois.qwest.net
IP Address: xxxx [Whois] [Reverse-Ip] [Ping] [DNS Lookup] [Traceroute]
Blacklist Status: Clear

Okay, we have ruled that out, can you access it via a proxy?

 

[atmoore13]

x10 Lieutenant
Thanks for the offer, I PM you my IP.

 

[supersaf]

Hi,
Your site works fine for me aswell. I can access the main site and the cpanel.

Have you cleared your cache? You might be loading an old version of the page. Try pressing CTRL and F5 together. It'll do a hard refresh of the page, forcing everything to load again.

As Hellsheep said, try accessing your site through a proxy. If you can access the cPanel through a proxy then you might be able to sort out your FTP problem through the cPanel and you'll know if it's a problem with your internet connection.

 

[atmoore13]

Thanks for you help!!!

I have cleared the cache, no luck.
It is as if CP, FTP, Web Site don't exist.
I CAN login to x10hosting.com and forums.

I don't have access to a proxy.

I really appreciate you letting me know that you guys can view my page.

I have the feeling that my IP address is blocked for whatever reason.
I PM Corey yesterday with the IP Blocked as subject but I have not heard anything back yet. I"m sure they are busy.

 

[supersaf]

I don't think Corey reads his PM's unless he has asked you to PM him.

Just wait until an admin has a look at this thread. I'm sure they'll sort it out and get back to you as soon as they can.
They shouldn't be long.

Sit tight.

 

[atmoore13]

I've read in several places not to PM the staff unless asked, but I found this post also in one of Stickies: Important Information - Read BEFORE Posting....

I can't access my site or my cPanel but the server status says it's up.
It is possible that you were blocked by our firewall. PM Corey with your IP address and include something like "Blocked by firewall" in the subject, otherwise it will not be read. You can get your IP address at http://whatismyip.com

So thats why I PM Corey about my issue, don't mean to step on any toes. : )
So should we or should we not PM the staff about possible firewall issues?

Thanks

 

[supersaf]

Oh Sorry, My bad. Guess I got washed away with the don't PM until asked rule!

Hope it gets sorted soon. Post to let us know what the problem was when it gets sorted.

 

[Bryon]

This appears to have been fixed now. If you need further support, please re-open the thread.