web site does not open at my home page

[waltzing matilda]

when I use elaine.x10hosting.com I don't get to my home page. Instead I get this:-
Index of /

• cgi-bin/

Apache/2.2.15 (Unix) mod_ssl/2.2.15 OpenSSL/0.9.8e-fips-rhel5 mod_mono/2.6 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at elaine.x10hosting.com Port 80 Has something gone wrong with the transfer? Thanks and Regards

 

[Kinight40]

You have to use the link you were provided with at signup, or the link you provided. If you do not use that link, or no longer have the domain, please ask for a subdomain via support ticket from your Account Panel. If you do not know your subdomain, you can locate it in the left bar in your cPanel

Account Panel: http://x10hosting.com/account
cPanel: http://elaine.x10hosting.com:2092 or https://elaine.x10hosting.com:2093

If elaine is the subdomain you provided, then your transfer didn't upload any files, or they all went into CGI-BIN by mistake.

 

[waltzing matilda]

so, what do I do now?

my main domain is elaine.x1ohosting.com

I do not have a sub domain

 

[Kinight40]

Okay, sorry I was completely spacing out when i typed my reply...
So elaine is your sub-domain....

can you get into your cPanel?

 

[lemon-tree]

When you upload your website's files, you need to put them into the public_html folder in order for them to be publicly visible, any files placed in directories above this will not be available.

 

[waltzing matilda]

no I can't get into my cpanel. Keep getting login attempt failed

---------- Post added at 10:27 AM ---------- Previous post was at 10:25 AM ----------

my site was working properly before the transfer. I can't get into my cpanel to check where the files have been put

 

[carl6969]

Try this:

Login to http://x10hosting.com/control/login.php with forums username and password.
Go to "Hosting" on TOP navigation, ----> Then Click on "update password". There you can change your password. put forums password in "Current Password" field.
Note: After this process, password for your client account, cPanel, and forums will become same.
Then try login to cPanel again.

 

[descalzo]

Problem #1 ... All files missing due to the migration.

Let's get that fixed first.

Will escalate to a Support Ticket. This will close the thread but you can follow your Ticket by clicking the yellow bar at top OR by logging onto your Account Panel.