zen-r
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Either I'm missing something really obvious here, or there are some really buggy, messy problems with sign-up.
I started the sign-up process, got to the check-if-username-is-free stage, my username was free, so I continued. Then I got to the stage where it finally tells me that I should have 1st got a Forum account. Why didn't it do this at the start of sign-up?
So I sign-up for a Forum account (in a separate browser window). When complete, I go back to enter my new Forum account details, & complete the Webhosting sign-up.
Except, at this point, I was forced through an endless cycle of either being told the username is taken (which it had just told me it wasn't) & being made to change the username, or thinking I had completed the process, but instead just being sent (clicking) past a load of subscribe-to-these newsletters, before eventually discovering myself arriving back at the start of the sign-up process! Never any confirmation of a successful webhosting sign-up.
Back at the x10hosting homepage, I tried logging in with the username(s) & password I had just tried signing up with, only to be told "The username specified does not exist" Strange, because trying again to sign-up with those names worked until the end of the process, where it once again told me, "Username already taken".
Not to be beaten, I tried logging in at the homepage with my Forum username -despite the fact that there is no mention in the box that it is a forum login. Isn't it a Hosting Account Management Panel login box, so surely it should take that?! No, it DID take my forum username login (but it doesn't say Forum login on the box)!
Thinking I've made progress, I'm now hit by another of the sites apparent non-sensical, muddled, disasters. It is presenting me with a box demanding I link my cPanel username (they've never bothered to mentioned this word before, but I'm assuming this is my Webhosting sign-up username) with my Forum username. And once again, of course, all my usernames are refused, & my sign-up/login stalls.
Looking through the forums for a solution, I find a thread where someone else complains of not being able to Link the usernames. They were then followed by a flood of other people also reporting the same problem. So what did the admin do? Post a helpful solution? No, of course not. The thread was ended there & then "before it got out of hand" without one word of help!
Nice one! I dare say, my own attempts here at reporting my problems will be met with the same short thrift. Go on, prove me wrong. Give me some help - I dare you (& would appreciate it)!!
Even if you do have a solution, don't you think that the various muddled stages of sign-up are in need of some fine-tuning? Given the amount of competition out there, most potential customers experiencing similar hassles to mine are likely to take the simplest solution & go elsewhere. This probably amounts to the loss of many thousands of customers, & just as importantly, loss of reputation.
As to my problems, I'm guessing that those webhosting accounts never did get created, hence the inability to login or do the Linking. Perhaps a combination of poorly designed website &, on my PC, some cookie, or referrer-related issue -but I've tried it in 2 different browsers, with different security settings, & even tweaked my firewall -but all to no avail.
I started the sign-up process, got to the check-if-username-is-free stage, my username was free, so I continued. Then I got to the stage where it finally tells me that I should have 1st got a Forum account. Why didn't it do this at the start of sign-up?
So I sign-up for a Forum account (in a separate browser window). When complete, I go back to enter my new Forum account details, & complete the Webhosting sign-up.
Except, at this point, I was forced through an endless cycle of either being told the username is taken (which it had just told me it wasn't) & being made to change the username, or thinking I had completed the process, but instead just being sent (clicking) past a load of subscribe-to-these newsletters, before eventually discovering myself arriving back at the start of the sign-up process! Never any confirmation of a successful webhosting sign-up.
Back at the x10hosting homepage, I tried logging in with the username(s) & password I had just tried signing up with, only to be told "The username specified does not exist" Strange, because trying again to sign-up with those names worked until the end of the process, where it once again told me, "Username already taken".
Not to be beaten, I tried logging in at the homepage with my Forum username -despite the fact that there is no mention in the box that it is a forum login. Isn't it a Hosting Account Management Panel login box, so surely it should take that?! No, it DID take my forum username login (but it doesn't say Forum login on the box)!
Thinking I've made progress, I'm now hit by another of the sites apparent non-sensical, muddled, disasters. It is presenting me with a box demanding I link my cPanel username (they've never bothered to mentioned this word before, but I'm assuming this is my Webhosting sign-up username) with my Forum username. And once again, of course, all my usernames are refused, & my sign-up/login stalls.
Looking through the forums for a solution, I find a thread where someone else complains of not being able to Link the usernames. They were then followed by a flood of other people also reporting the same problem. So what did the admin do? Post a helpful solution? No, of course not. The thread was ended there & then "before it got out of hand" without one word of help!
Nice one! I dare say, my own attempts here at reporting my problems will be met with the same short thrift. Go on, prove me wrong. Give me some help - I dare you (& would appreciate it)!!
Even if you do have a solution, don't you think that the various muddled stages of sign-up are in need of some fine-tuning? Given the amount of competition out there, most potential customers experiencing similar hassles to mine are likely to take the simplest solution & go elsewhere. This probably amounts to the loss of many thousands of customers, & just as importantly, loss of reputation.
As to my problems, I'm guessing that those webhosting accounts never did get created, hence the inability to login or do the Linking. Perhaps a combination of poorly designed website &, on my PC, some cookie, or referrer-related issue -but I've tried it in 2 different browsers, with different security settings, & even tweaked my firewall -but all to no avail.