Website and CPanel Inaccessible

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Ben B

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For some reason, my website (www.theandrewmayshow.co.uk) has stopped working and I am unable to log in to CPanel. Now I think this may be something to do with that I was previously on the lotus server and now I am on starka?
 

Ben B

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The website is still inaccessible and CPanel just says login attempt failed :(
 

descalzo

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When you say "website is still inaccessible" are you saying that you have been getting the light blue defaultwebsitepage.cgi for over a week?

cPanel: have you tried changing/setting your password via the Account Management System, https://x10hosting.com/control/login.php
 

Ben B

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Hi, sorry for the late reply but yes that's what I mean, it's just showing that blue page. Just tried changing the password now and tried logging into CPanel but it is still saying 'Login attempt failed!' :(
 

Ben B

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I am now able to access cPanel but it's saying that there are no add on domains configured and when I try to re-add it it says that it is already configured. None of my subdomains are showing up on the list either. I also still get the blue page when attempting to access the website.
 

stpvoice

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Hello,

What were your addon domain(s)?
 

stpvoice

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I'll escalate this, as that domain isn't in our system. :)
Something's swallowed it.
 
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