Resolved Website/cPanel down

[andrewh6]

Hello,

I'm unable to open "cpanel" anymore.
Whenever I login I get:

Sign in Successful
Please standby while transfer you to your web hosting account.
An error has occurred forwarding your sign in. Retry

And if I type the URL directly it looks like I get the Apache page without any content. Has it been deleted? is there any way to restore it?

Thank you.

 

[Anna]

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on November 29th.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday 22nd.

You're lucky though that the restore is still possible for your account.
I'm running the restore now and the account should be good to go in a few minutes.

 

[andrewh6]

Hello Anna,

the website is UP but the cPanel redirect is still returing the same issue displayed above.
Can you check it please?

Thank you in advance.

 

[Anna]

Can you try now?

 

[garrettroyce]

@andrewh6 Please let us know if you are still experiencing login issues. This thread will be closed soon for inactivity. Thank you.

 

[peterainbow]

working now and thanks again for your help and also for supplying us free hosting

as ever take care and keep well

 

[garrettroyce]

@peterainbow I'm not sure what your post has to do with the original post, but thank you!

Thread closed since OP didn't reply.