Website is down

[JeffreyWalters]

I don't quite know what happened.

Here are my details

CPanel Username jjw1972
Domain jeffwalters.x10hosting.com
Hosting Package Ad-Free

All of a sudden when I try to access this page on my site:

http://jeffwalters.x10hosting.com/domination.html

I get this message:

Forbidden
You don't have permission to access /domination.html on this server.


Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.


Additionally I can't ftp or upload anything to it either.


Thanks in advance,

Jeff Walters

 

[Blazer9131]

Looks like you htaccess is messed up o.o Umm You can try editing it via FTP, but I suggest a account manager/admin do that if you can't.

~Blaze

 

[Jarryd]

Yeah, best get an account manager/admin to edit the htaccess file, you don't wanna have it messed up even worse

 

[JeffreyWalters]

Well seeing that I currently don't know how to edit htaccess I guess I'll have to wait until I hear from the crew.

Hopefully I can learn how to do it so I'll be able to the next time.


Jeff Walters

 

[Russ]

Go into file manager, and check the permissions on that file, ensure its at 755 (Read/execute) for everyone.

 

[JeffreyWalters]

Where would I find this elusive .htaccess file anyway?

Thanks,

Jeff Walters

 

[jensen]

It's in the root of your website.
You can access it via FTP or via File Manager in CPanel

 

[JeffreyWalters]

OK, now another question

Do I look in the Document Root or the Web Root (public_html/www) ?

Is this .htaccess a file?

Does it reside in a folder? If so which one?

Just trying to narrow it down because I can't seem to find it at all, I see nothing named .htaccess anywhere.

Could this be the problem?

Jeff

 

[Russ]

No. And, to view the .htaccess file you need to:
a) Login to cPanel
b) Click on file manager
c) In the box that pops up, select the check mark [x] for wanting to view hidden files (dotfiles).


However, seeing as how you've never messed with the .htaccess file I find it hard to believe it's messed up.

FOLLOW THIS: It'll work.
How do I use chmod in cPanel?
In the cPanel File Manager, you can see all the permissions in numeric format for all your files and folders. For folders, it's simply the only thing all the way to the right on the same line as the folder name. For files, you will see both the file size and the file permissions, in that order, to the right of the file name on the same line.

To chmod a file:

1. Click on the file's name.
2. Click "change permissions" in the top right box on the page.
3. In the top right box, you will get a bunch of checkboxes grouped by the type of permission as rows and who gets that permission as columns. eyeglasses ©ejm Check the boxes for the type of permissions you want each section to have. The sections are labeled "user" (this is you, the owner), "group", and "world".
4. Click the "Submit" button.


The file will now have the permissions you filled in.
Note: Do not fill in the numbers by hand in their boxes. This is because the File Manager only uses the checkboxes to set the permissions; it will not change those checkboxes if you type a number into the permission fields.


NOTE: You want to change the permissions to read/execute for all users. Otherwise, you WILL get a 403 page.

 

[JeffreyWalters]

I shall never forget(provided I never get Alzheimers)

Excellent response-10 thumbs up!

I just love answers that are clear and concise.

I now think my problem is related to maintenance on the server, as posted in another thread.

I shall wait for maintenance to finish.

Grazie Grazie,

Jeff Walters

 

[Jarryd]

According to the link at the top, i'm still getting that 403 error, are you sure you changed the permissions for the file correctly? Does it work fine for you?

 

[JeffreyWalters]

Actually I didn't think I had done anything to cause the 403 Error and at this point don't think I did.

I checked and the permissions on the .htaccess are 755.

So I can only assume that the problem stems from the server maintenance being performed.

Would you agree?


Thanks,

Jeff

 

[Jarryd]

I don't think the server maintanence can cause a 403 error, considering you were having this problem before the server maintanence was taking place anyway, is there any errors shown in your cPanel's errorlogs? If so, can you please post them here.

 

[JeffreyWalters]

OK Jarryd,


Here is the error log:

[Wed Nov 28 08:13:26 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 08:13:26 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 08:12:35 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 08:12:35 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 07:54:45 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:54:45 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 07:54:02 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:54:02 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 07:48:37 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:48:37 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 07:48:37 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:48:37 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/domination.html
[Wed Nov 28 07:40:39 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:40:39 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 07:40:36 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:40:36 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/domination.html
[Wed Nov 28 07:37:46 2007] [error] [client 121.45.59.112] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:37:46 2007] [error] [client 121.45.59.112] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 07:36:58 2007] [error] [client 121.45.59.112] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:36:58 2007] [error] [client 121.45.59.112] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 07:36:52 2007] [error] [client 121.45.59.112] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:36:52 2007] [error] [client 121.45.59.112] client denied by server configuration: /home/jjw1972/public_html/domination.html
[Wed Nov 28 07:15:45 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:15:45 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 07:15:44 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:15:44 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/domination.html
[Wed Nov 28 07:07:37 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:07:37 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 07:07:36 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 07:07:36 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/domination.html
[Wed Nov 28 06:44:08 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 06:44:08 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 06:44:08 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 06:44:08 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/domination.html
[Wed Nov 28 05:32:00 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 05:32:00 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/favicon.ico
[Wed Nov 28 05:32:00 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/403.shtml
[Wed Nov 28 05:32:00 2007] [error] [client 24.231.161.6] client denied by server configuration: /home/jjw1972/public_html/domination.html


I was trying to install a script manually pretty close to this time, to the best of my recollection.


Let me know what you find out so I can learn form this. And let me know if there is anything else I can do or provide you with that might help you.


Thanks,

Jeff Walters

 

[Jarryd]

Hmm, i'm not really good with that type of stuff, but i say the problem is definately permissions still, if a client is being denied, also is there a config file for the script your trying to install? Is that setup correctly if there is one.

 

[JeffreyWalters]

I don't know what to do other than to start over.

I have no idea what to do to correct the 403 Error problem.

Everything was working fine then it all went away.

I deleted all the files I had uploaded with regards to the script and I still get the 403 Error.

I guess I should close this thread and ask to have my original configuration with the Intermediate PHP Configuration reset and start from scratch.

Jeff



Hey I just looked in My IP Deny Manager and here is what I found:

Current IP addresses being blocked: Server Setting Beginning IP Ending IP Remove
all all all


If I click on the Remove button will this fix my 403 Error problem????


Anybody know???



Jeff Walters

 

[xenth]

why don't you try? but i wonder how that got here cuz i guess you didn't add it, now did you?

 

[JeffreyWalters]

You got that right.

Here goes nothing or here goes everything!

Jeff
Edit:
I'm closing this thread and asking to have my site reset.


Jeff Walters