Resolved Website won't load, times out

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moarinfo

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Hi, I looked through the forum to see if I could find any info relevant to my situation, but it seems to be unique. For the past couple weeks when I try to access my website (moarinfosplz.x10host.com) it won't load and eventually gives a timed out error ("server took too long to respond"). I can log into cpanel and see all my files are still there, so it doesn't seem to be a migration issue, but it must be something else. Others have the same issue so it isn't a problem with my browser or IP address or anything.
Thanks!
 

lylex10h

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moarinfosplz.x10host.com resolves to 198.91.81.6 which has a PTR record of xo5.x10hosting.com (and resolves back to 198.91.81.6). When you access DirectAdmin (cPanel), does it show xo5.x10hosting.com:2222 in the address bar or a different URL?
 

garrettroyce

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@lylex10h is correct. Your account didn't transfer DNS correctly. I'm asking an admin to look into this.
 

Anna

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DNS should now be updated.

You might need to flush dns cache or await its natural refresh before the site loads properly.
 

moarinfo

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Thanks, it is kind of working but now every page tries to download as a file instead of displaying in the browser. Tried Firefox and Chrome with same result.
 

garrettroyce

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What does your .htaccess file look like? There's something wrong with the headers coming from your page, but I don't know why this would be only for you.

Code:
> GET /index.html HTTP/1.1
> Host: moarinfosplz.x10host.com
> User-Agent: curl/7.64.0
> Accept: */*
>
< HTTP/1.1 200 OK
< Connection: Keep-Alive
< Content-Type: application/x-httpd-lsphp
< Last-Modified: Wed, 17 Jul 2019 16:53:16 GMT
< Etag: "2c3f-5d2f527c-e13ac71302310676;;;"
< Accept-Ranges: bytes
< Content-Length: 11327
< Date: Sat, 23 May 2020 18:27:26 GMT
< Server: LiteSpeed
< Vary: User-Agent
< Cache-Control: max-age=0, private, no-cache, no-store, must-revalidate
<
{ [10136 bytes data]

GET index.html
Content-Type: application/x-httpd-lsphp

So I'm requesting index.html but it's replying with a file that is x-httpd-lsphp (Lightspeed PHP?). It should reply with text/html, otherwise my browser will refuse to read it.
 

moarinfo

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Odd, I haven't touched most of the files since well before the migration, and everything had been working fine. Maybe there's a new version of php that functions differently? I had a few lines in the .htaccess file to force Lightspeed to treat html files as php so I could use php without needing the .php extension which worked before. I took it out for now, but is there a way to make it work again?
 

garrettroyce

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Maybe something like this?

Code:
RewriteEngine on
RewriteCond %{REQUEST_URI} ^(.*)[.]html$
RewriteCond %{DOCUMENT_ROOT}/%1.html !-f
RewriteCond %{DOCUMENT_ROOT}/%1.php -f
RewriteRule ^ %1.php [L]

I'm sorry, I don't have time to test it immediately. This actually took way more time than I thought it would as I worked through it. If you need to debug it, add this to the top:

LogLevel alert rewrite:trace3

Your error log in DirectAdmin will show what it's trying to do.

Explanation:

RewriteEngine on start using rewrite*
RewriteCond %{REQUEST_URI} ^(.*)[.]html$ Incoming request is (SOMETHING).html. Save SOMETHING to %1
RewriteCond %{DOCUMENT_ROOT}/%1.html !-f On the server, SOMETHING.html does not exist
RewriteCond %{DOCUMENT_ROOT}/%1.php -f On the server, SOMETHING.php does exist
RewriteRule ^ %1.php [L] Rewrite SOMETHING.html as SOMETHING.php; do not redirect the visitor; do not process any more RewriteRules
 
Last edited:

garrettroyce

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@moarinfo Is your issue resolved? Please let us know if you need any further assistance. This thread will be closed soon for inactivity. Thank you.
 

moarinfo

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Thanks @garrettroyce, I haven't had a chance to test what you gave me, but my site is working for now without the html/php stuff so I consider it resolved. I'm just not sure why it stopped working in the first place, when the exact same site was working before the migration.
 

garrettroyce

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No problem.

This way is a little more efficient as it won't try to parse an html file if the php file doesn't already exist. So if you ever run a site with a million hits a day, remember that your old pal Garrett hooked you with with the best RewriteRules.
 
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