Websites are back up, but still some problems

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MistaC87

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Stoli Websites are back up if you couldn't tell, however, some of the stuff in everyone's site might be gone. The files are still there on your FTP server before the hard drive failure, but they aren't showing up on the web. The process isn't completely done yet, however you can now access your site again via CPanel. Once you enter file manager, you're going to be missing a vast majority of your site. You might figure out by now that CPanel is in control of your website, and if you upload files via CPanel and not FTP, they will show up on the web.

If you have regular visitors to your website, I recommend creating a page saying that your website is undergoing some technical difficulties and it will return soon. If your index.html is there, then rename it or back it up to your hard drive, and create one with this code:
Code:
<html>
<head>
<title>Down for repairs</title>
</head>
<body>
The website is currently experiencing technical difficulties at this time, and we are in the process of fixing the problems.
<br>
<br>
Check back soon.
</body>
</html>

I have to make mine look all nice and stuff in mine because I use my website on my resume.

IMPORTANT: You might want to backup all your files from your FTP server onto your local hard drive. Your ftp server can be accessed by typing in your website's name in Windows Explorer (like, open up My Documents and then type it in the address bar), just without the http://, instead, replace it with ftp://. So since my site is http://mcstudios.x10hositng.com, I would type in ftp://mcstudios.x10hosting.com in the Windows Explorer address bar. It may not ask you for a password at first, it may say your connection has been terminated because you are not authorized. Right click on the blank white area and type "Login As" and use the same credentials you used to login to CPanel. Go to the WWW folder and copy and paste everything in there into a new folder on your hard drive. Easy as pie. If you are using Mac or Linux, I hope you know well enough how to login manually, because I don't use a mac and it's been a while since I've accessed FTP with linux. You can try ftp://username@subdomain.x10hosting.com and then it will ask you for a password (I think).

I just thought I should give everyone the heads up.
 
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Calystos

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One thing you do (which is what I did), is ftp direct to Stoli's IP (which is listed as 216.245.212.210) and you'll find ALL your files still intact there. Seems the DNS issue is still pointing peoples websites to a different IP and NOT the server they're actually on. (Apparently every site is being pointed to 174.36.10.70 go fig). Whether this is mean't to be the way things are setup now I don't know, but it didn't used to be.

Likewise, if you want to get your sql databases or whatever, you can connect to the stoli IP on a webbrowser via http://216.245.212.210:2082/ and you'll be on your proper stoli server account then.

Also, if you don't wanna use IPs, you can use x10stoli.x10hosting.com instead. Which is Stoli's URL. (replace stoli with whatever server your on to get to that servers URL instead).

Seems also the php issues are back, people have apparently been reset to level 1, even though the control panel states level 2, etc. Ticket time again, haha.
 

MistaC87

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What sucks is that they probably have to restore all of these free sites by hand, and the computer probably can't do it automatically. That's got to be A TON of sites.
 

Calystos

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Totally agreed, specially considering they've got 8 servers to cover. That'll be a hell of a lot of accounts and sites.

Least the php front is being looked into atm, I got a answer to my ticket about it.

The PHP error should solve itself soon. We are moving Stoli to a different server currently.
Please let us know if it is still present in 24 hours.


--
Christopher
x10Hosting Server Technician
www.x10hosting.com
Merry Christmas!
 
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