What is level 2 support?

[onyxmoron]

What does it mean when you submit a support ticket and then it says "moved to level 2 support"?

 

[Starshine]

What does it mean when you submit a support ticket and then it says "moved to level 2 support"?

Basically, a more "urgent" or "senior" response is needed. Just a fancy way of stating your support request needs a Senior staff member or administrator to handle it.

 

[onyxmoron]

Oh, I had assumed level 2 support was lower priority than a support ticket.