What should i do for this ?

[achinthas]

When i going to load my web site " http://achintha.x10hosting.com/ " it's give flowing massage " http://staff.x10hosting.com/suspended.page/ "

Your Hosting Account is Suspended
Your account has been suspended by x10Hosting's administration. More information regarding this may be viewed under the account management system on x10Hosting.com.
» Go to the x10Hosting Account Panel

When i log to my Cpanel it's says "your account is currently in good standing"

What should i do for this ? :dunno::dunno::dunno::dunno::dunno:

 

[zubair12]

Submit a support ticket at http://support.x10hosting.com

 

[achinthas]

Submit a support ticket at http://support.x10hosting.com

I open a support ticket in early. i replay to that saying my new issues. but I'm still in same status.:dunno:

 

[zen-r]

Have you tried to log in (with your forum username/pass) here ; http://www.x10hosting.com/panel.php

If you can, look in the right panel for "View Suspension Report" & also "Modify Your Account".

Between these 2 sections, you should be able to find out why your are suspended, & unsuspend yourself.

This is quicker than waiting for your Support ticket, because they are flooded with tickets at the moment due to all the server upgrade work. Also, do not "bump" your ticket, because that puts it to the bottom of the queue again.

If it doesn't work, I'm afraid you'll just have to wait.

Please post back here with your progress/ results, so that other members can learn from your experience.

 

[achinthas]

Have you tried to log in (with your forum username/pass) here ; http://www.x10hosting.com/panel.php

If you can, look in the right panel for "View Suspension Report" & also "Modify Your Account".

Between these 2 sections, you should be able to find out why your are suspended, & unsuspend yourself.

This is quicker than waiting for your Support ticket, because they are flooded with tickets at the moment due to all the server upgrade work. Also, do not "bump" your ticket, because that puts it to the bottom of the queue again.

If it doesn't work, I'm afraid you'll just have to wait.

Please post back here with your progress/ results, so that other members can learn from your experience.

Here is my suspension report .. Please checked it and tell me whats wrong with it. Why my site show as suspension http://staff.x10hosting.com/suspended.page/

 

[zen-r]

Well it says why you were suspended there. Have you tried unsuspending yourself, the way that I said in my last post? Look for a button or link to click there, to unsuspend yourself.

If you've already tried before, try it again. I think some people said they got the "not applicable" message, but after a while they were unsuspended anyway, & their site worked again. So the "not applicable" message sounds like a bug & you should ignore it.

Note : all old Support tickets have now been closed for everyone. So if you've done what I said above, & waited a while, & your site still isn't fixed, then submit a new Support ticket. Only staff can fix it for you.

Sorry to post the following here if it doesn't help you, but a lot of people haven't spotted the lastest important News posts yet ;

Link1 ; http://forums.x10hosting.com/news-announcements/98947-backup-issues.html

Link2 ; http://forums.x10hosting.com/news-announcements/98910-high-resource-usage.html

Link3 ; http://forums.x10hosting.com/news-announcements/98836-update-6-22-09-a.html

These may answer some of your questions.

Regularly check the News & Service Alerts sections for more Updates like those.

Please Note : The staff are getting flooded with Support tickets during the server upgrade work, which is being done to provide for x10's long-term future.

• Read the forum for help & avoid submitting a ticket unless you really have to.
• Please be patient & wait - they will get to you eventually. Don't "bump" your Support ticket, because that will put it to the back of the queue again.
• Corey has warned that people submitting frivolous, rude or multiple tickets may get banned from the Support system.
• Unfortunately, because of the ticket spamming, there has been need in the past to close all tickets - both the frivolous and the important ones. Therefore it is important to regularly check the status of your ticket, & if necessary re-open it if it gets closed.

Remember that this is a free service, supported by an active & unpaid community of staff & other x10 members (myself being one of them!)

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