Why can't i connect to ftp?

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sbrianvb

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On my site(otd.x10hosting.com) i can't connect to ftp!

Code:
[11:42:55] SmartFTP v4.0.1072.0
[11:42:56] Resolving host name "otd.x10hosting.com"
[11:42:56] Connecting to 74.63.233.5 Port: 21
[11:42:56] Connected to otd.x10hosting.com.
[11:42:57] 220---------- Welcome to Pure-FTPd [TLS] ----------
[11:42:57] 220-You are user number 31 of 50 allowed.
[11:42:57] 220-Local time is now 05:42. Server port: 21.
[11:42:57] 220-This is a private system - No anonymous login
[11:42:57] 220-IPv6 connections are also welcome on this server.
[11:42:57] 220 You will be disconnected after 15 minutes of inactivity.
[11:42:57] USER sbrianvb
[11:42:57] 331 User sbrianvb OK. Password required
[11:42:57] PASS (hidden)
[11:42:57] Server closed connection
[11:42:57] Connect failed. Waiting to retry (30s)...
[11:43:27] Connection attempt 2...
[11:43:27] Resolving host name "otd.x10hosting.com"
[11:43:27] Connecting to 74.63.233.5 Port: 21
[11:43:27] Connected to otd.x10hosting.com.
[11:43:27] 220---------- Welcome to Pure-FTPd [TLS] ----------
[11:43:27] 220-You are user number 35 of 50 allowed.
[11:43:27] 220-Local time is now 05:43. Server port: 21.
[11:43:27] 220-This is a private system - No anonymous login
[11:43:27] 220-IPv6 connections are also welcome on this server.
[11:43:27] 220 You will be disconnected after 15 minutes of inactivity.
[11:43:27] USER sbrianvb
[11:43:27] 331 User sbrianvb OK. Password required
[11:43:27] PASS (hidden)
[11:43:28] Connect failed. Waiting to retry (30s)...
[11:43:28] Server closed connection
 
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Gouri

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Everything seems to be ok. Try again after sometime.
 

sbrianvb

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It's on server cossacks.x10hosting.com (server url from account panel)
 

Gouri

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There are some issues with Cossacks and the admins are working on.
 
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