An email issue has been identified for users on the x15 server.
Description: Users may be unable to receive emails on the x15 server. Users may receive an error "550 Authentication Required" or similar when attempting to send an email to their hosting service email address.
The issue is being worked on to implement a fix.
Workaround: While a fix is being worked on to fix it automatically, there are some steps that can be taken as a manual fix, follow these steps while in DirectAdmin:
1. In DirectAdmin, navigate to E-mail Manager -> MX Records
2. You should see a checkbox that says "Use this server to handle my e-mails. If not, change the MX records and uncheck this option." Make sure that box is checked, and check the box if it is not already, and click save. That should allow you to receive emails again
Description: Users may be unable to receive emails on the x15 server. Users may receive an error "550 Authentication Required" or similar when attempting to send an email to their hosting service email address.
The issue is being worked on to implement a fix.
Workaround: While a fix is being worked on to fix it automatically, there are some steps that can be taken as a manual fix, follow these steps while in DirectAdmin:
1. In DirectAdmin, navigate to E-mail Manager -> MX Records
2. You should see a checkbox that says "Use this server to handle my e-mails. If not, change the MX records and uncheck this option." Make sure that box is checked, and check the box if it is not already, and click save. That should allow you to receive emails again
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