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Thanks. I've just checked the site and it says that my account has been suspended - is this just temporary? Is there really no way to recover the database? That is the most important part of what has been lost, and I do not have a recent back up of the data. Can you explain why they are not...

The domain is hsfccontracts.x10.mx, I think the username is now hsfccon2. It's done under the same account as the forum account as far as I'm aware: I logged in using my email address before signing up for the account.

Thank you very much. My signup has now completed and I have created a new website. When will you be able to upload my backups to the site? Is there anything else I need to do?

Hi, Prior to the migration period my account was suspended for inactivity, and then lost during migration before the grace period was over. I raised this issue on the forum (https://community.x10hosting.com/threads/account-suspended-for-inactivity.192702/), and was told that if I signed up for...

Thank you. I tried to sign up for a new account, and it seemed to be working until the end of the process when I got an error message: Now I receive this whenever I try to log in using my email address.

Yes, I would like the back ups please. Is it possible to reactivate the account or will I have to sign up again and reupload the files?

When I try to log in using my site username, I get told I have entered invalid info. When I log in with my e-mail I get the following: That sounds like I've been suspended to me?

I received a notification saying that my account had been suspended for inactivity. This has happened before (I don't log in to the control panel often), and it hasn't been a n issue to unsuspend it. On this occasion, however, it seems to have been permanently removed. I don't understand why...