Hi,
Prior to the migration period my account was suspended for inactivity, and then lost during migration before the grace period was over. I raised this issue on the forum (https://community.x10hosting.com/threads/account-suspended-for-inactivity.192702/), and was told that if I signed up for a new account the backups could be restored.
When I tried to sign up, I received an error message towards the end of the process and mentioned this on the thread. I received no reply, and have since realised that this must have been due to the ongoing migration. However, now when I try to log in (using my e-mail and password) I simply get an "Access denied" message.
I would like to have the new account operational and backups restored asap, both because I have people who want to use the site and also because I am concerned that the original grace period may come to an end and my files be lost permanently, so I would appreciate a quick response if possible.
Thanks for your help.
Prior to the migration period my account was suspended for inactivity, and then lost during migration before the grace period was over. I raised this issue on the forum (https://community.x10hosting.com/threads/account-suspended-for-inactivity.192702/), and was told that if I signed up for a new account the backups could be restored.
When I tried to sign up, I received an error message towards the end of the process and mentioned this on the thread. I received no reply, and have since realised that this must have been due to the ongoing migration. However, now when I try to log in (using my e-mail and password) I simply get an "Access denied" message.
I would like to have the new account operational and backups restored asap, both because I have people who want to use the site and also because I am concerned that the original grace period may come to an end and my files be lost permanently, so I would appreciate a quick response if possible.
Thanks for your help.