password reset link not arriving

[timneyj]

I have followed the instructions to restore access to my account by resetting the password as described in the existing X10Hosting Site thread for logins after Sept 3rd, but I am not receiving the password reset email (I have checked my inbox and spam).

My services (WordPress etc) appear to be online, I just cannot access the portal.

Can you help?

 

[Anna]

I have followed the instructions to restore access to my account by resetting the password as described in the existing X10Hosting Site thread for logins after Sept 3rd, but I am not receiving the password reset email (I have checked my inbox and spam).

My services (WordPress etc) appear to be online, I just cannot access the portal.

Can you help?

Can you please try again now? I have corrected a small mistake with your account in the new backend.

 

[timneyj]

Thank you. All sorted now