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x10Hosting Support Ninja, from United Kingdom

Community Support
Dead-i was last seen:
Aug 6, 2021
    1. cvproduc
      My website is stuck on unsuspending account. It just keeps saying that the unsuspend request has been received and to refresh site after 1 minute. It’s been well over a minute and my site is still suspended. Can you manually unsuspend it on your end for me?
      My website domain is:
    2. revela19
      Hi. I am a total novice and have a very limited and basic understanding of all these things so please bear with me. I have created a website using WP but wish to host it through my .x10 account. How do I transfer it from WP to .x10 account. Is it straight forward or massively complicated. I don't really know where to start. Thanks in advance.
    3. protek36
      Sir could you please unsuspend my account? Thank you
    4. mcisetu2
      Hi, i cant login on my own account! Can you please help me? When i put my password and username, it says a message: "An error has occurred processing your request." The password and username are correctly. Why i dont cant acess my account? Help me please!!

    5. evandegl
      Hi Dead-i,

      Could you please switch my user view from cPanel to Default please? There is no "Switch Theme" button in the upper left of my screen that I can see, but I would like my view back in Default.

      Thanks so much!
    6. ankitjain23
      Hi Dead-I,
      I am using x10hosting (Free) for last 4-5 years, since last around 15-20 days my website is not getting loaded, I haven't changed anything on my web, neither I am able to load my webpage nor I am able to login into admin account of my webpage.
      Need urgent help or pointers to correct the same :
      Webpage :
      1. ankitjain23
        Error -
        The website cannot display the page
        HTTP 500
        Most likely causes:
        -The website is under maintenance
        -The website has a programming error
        Jun 30, 2017
    7. Okechukwu Anthony
      Okechukwu Anthony
      Hello Bro,

      I am having issue on this when i try accessing my website.

      You don't have permission to access / on this server. Server unable to read htaccess file, denying access to be safe Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

      Please help me thanks....
    8. jnsenter
      Are you able to reset my cPanel to the default view? "Switch Theme" isn't working for me, and I'd found a post where you were able to help another user with this same issue.

      Thank you!
    9. algarvet
      Is there a chance i can have my cpanel access unblocked? Can't login no matter what i do. Thanks.
    10. europex1
    11. redhatx2
      Hello Dead-i, can you please change my account theme to basic please. I really dislike the paper_lantern design and I've been searching through the forum extensively trying to find a solution but the support isn't very good. There isn't an answer that I could find. Anyways, any help would be greatly appreciated.
      1. redhatx2
        Nevermind, I found a way to change it back using the chrome developer settings. It seems in the option menu of the paper_latern theme for switching themes, only the second option in the menu executes the onchange js code. By changing the value of the option tag on the second option to basic and then clicking on it, I was able to force the theme to switch.
        Dec 27, 2016
    12. hamradi2
      Have you looked at the error message that users get when they log on to there accounts in cpanel ?
    13. defendth
      Hi Dead,
      I have searched extensively and can not find a resolution.
      All of my email accounts on have disappeared it says "You currently use the maximum number of email accounts. If you need additional email accounts, contact your hosting provider. " The email account container shows this message. " The system did not find any accounts."
      Is there a resolution for this issue?

      Jim Windwalker
      1. Dead-i
        Hi, please make a new thread in the Free Hosting section of the forums and I'll sort this for you. It's tricky to solve problems here. :) Thanks!
        Nov 6, 2016
      2. defendth
        Thanks. No problem. I just wanted to make sure I got the information to you. I posted in the free hosting section. LOL I look forward to getting this problem sorted. It has been there for a while.
        Nov 19, 2016
    14. domini32
      Is Sajax compatible with X10 host?
      1. Dead-i
        Hi, sure, Ajax should work fine with PHP here. :)
        Nov 6, 2016
    15. talytica
      Dead-i, I've seen in a few posts that you can help resolve issues with false positives on the new ModSecurity rules you've put in place. Recently, we've seen a 404 error when we try to update or preview pages on our WordPress Site: - we haven't added new plugins recently, so we're assuming these issues have to do with the ModSecurity changes.
    16. balgovid
    17. balgovid
    18. balgovid
    19. balgovid
    20. hobanhac
      Hello Ethan (Dead-i)
      I just want to thank you for being the best support staff ever! Thank you so much for being helpful to all of us using x10!
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    Ethan | x10Hosting Community Support Representative
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