Cannot login to Control Panel

[adriann]

I get the following message when trying to login to my control panel. Please advise.

The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

 

[adamparkzer]

I get the following message when trying to login to my control panel. Please advise.

The forum account you are logging into does not have an existing link to an x10Hosting hosting account.

It seems like there is no hosting account associated with your forum account. Your hosting account may have been terminated.

Could you provide us with your cPanel username? An account manager will then be able to check what happened to your hosting account.

 

[adriann]

Thanks for the quick reply.

As far as I know my cPanel username is adriann.

 

[galaxyAbstractor]

Thanks for the quick reply.

As far as I know my cPanel username is adriann.

There is no record of a cPanel username "adriann" at all in our system. You sure it's correct?

 

[stpvoice]

Have you been logging in to the forums once every 2 weeks (changed recently to 31 days)? If not you may have been suspended for inactivity, and after 10 days of your account being in this state, it is terminated.

 

[adriann]

Thanks. I have not logged in for over a month. Do I need to start again from scratch?

 

[galaxyAbstractor]

Thanks. I have not logged in for over a month. Do I need to start again from scratch?

yeah

 

[adriann]

Thanks for your help.

 

[TonnyORG]

THREAD CLOSED

I believe this issue has been resolved. If you need further support, please re-open this thread.