Resolved Account is deleted

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rich48x1

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My account has been deleted also.I was under the impression that accounts would not be suspended or deleted during the migration.I could still view my website until about a week ago,now it just says url not found on this server.I saw no warnings in my email as i usually do prior to suspensions or cancellation.Is it too late for the site to be restored?Thanks
Richard.
 

Anna

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We did say automatic suspensions would not happen during the migrations, we never said that the login requirement would be removed.

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 3rd.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd). Now we are at a 3 week mark, which would be the same time as allowed for a suspension to be lifted before being terminated.

You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.
 

rich48x1

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We did say automatic suspensions would not happen during the migrations, we never said that the login requirement would be removed.

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised.

During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login activity during the last 60 days prior, your account was well outside that 60 day mark and even more so outside of the 30 day requirement for free hosting. Prior to our purging you last logged into your account on December 3rd.

Initially we said cutoff for restores would be one week, purge was started on the 4th or March, meaning in reality we should not restore anyone past Sunday 15th, though we extended it a little bit extra, but it was said that the last cutoff date would be on Sunday last (22nd). Now we are at a 3 week mark, which would be the same time as allowed for a suspension to be lifted before being terminated.

You're lucky though that the restore is still possible for your account, they'll be cleared out any day now (and I thought that they would have been already). I'm running the restore now and the account should be good to go in a few minutes.
I have it back,thank you.
 
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