Recent content by LeslieCA1

Yes, that's what I have been doing carl6969- responding to original support ticket...multiple times. lol I did just now finally get a reply. Hurrah! Apparently the ticket was escalated, though I had no way of knowing this. All I knew was that I was on the verge of chucking my pc through the...

Re: Addressing of support tickets for paid accounts Yes, I was submitting them at clients.x10hosting.com. I last got a response on 4/28, though my problems were not solved. It's pretty frustrating, but I'm hoping that they will be solved soon.

Getting extremely frustrated with the lack of attention to support tickets for my paid accounts. My sites have experienced downtime and lag since 4/27. What can I do for x10 to better address my problems? I am losing customers.

Got a response and my site is back up. Big relief. I did call the number, but I was only directed to a voicemail box. In support ticket reply, I was given an extension to where I could reach a person :)

After submitting a high-urgency support ticket over 5 hours ago for my site which has been down since last night, I have received no response...no update..nothing. This is very frustrating. I highly suggest stepping up customer service by providing 24-7 phone support. This is the first host...