This is the reason I got suspended:
Suspension Reason
Your immediate attention is necessary to resolve this suspension.
Unfortunately, it is not unsuspending even after 5 minutes has gone by. Can you please go ahead and unsuspend my account?
Thanks!
According to the status page x10hosting has up, all services should be running. But, that's not perfect. Better if you wait it out. My site was down for almost two hours.
For reference, here's the status page: http://status.x10hosting.com.
Hope this helps!
I believe that the admins needed to upgrade your storage in order to receive the new panel... don't take my word for it.
I am just saying what happened with me