can't open the hosting control panel

aytest

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I can't open the hosting control panel. I've tried several times. Please fix it.
 

aytest

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Any error messages?
no error. just not work hosting control panel button and password change button.
Previously, it would open when I clicked on hosting control panel button, but now it doesn't.
 

Eric S

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I can not reproduce this at this time. Therefore, I believe this will be local / browser related. Can you attempt to do this on a different browser?
 

aytest

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Can you confirm if this shows any errors or provide a screenshot of what you see on the screen when attempting to access this?
screen recording in chrome
 
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Eric S

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Hello,

Thank you for the video. This is certainly not replicable on any of my machines When you click to open the control panel a secondary window shows and pops up. Is it possible you disabled pop ups on x10hosting.com? Can you check your web console ( f12) when you attempt this to check any other logging that it may have?
 

aytest

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Hello,

Thank you for the video. This is certainly not replicable on any of my machines When you click to open the control panel a secondary window shows and pops up. Is it possible you disabled pop ups on x10hosting.com? Can you check your web console ( f12) when you attempt this to check any other logging that it may have?
I tried allowing pop-ups, but it still doesn't work.
I don't really understand but is this what you mean?
View attachment 12372View attachment 12373
 

aytest

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Hello,

Thank you for the video. This is certainly not replicable on any of my machines When you click to open the control panel a secondary window shows and pops up. Is it possible you disabled pop ups on x10hosting.com? Can you check your web console ( f12) when you attempt this to check any other logging that it may have?
I don't know why, but I was able to open the control panel today. Anyway, thank you.
 
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