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ok, i'll ping the admin team again. thank you for the bump

I thought FTP on port 21 supported STARTTLS. I'm reading this thread really really quickly because I have to log out, but hopefully that'll add something to the conversation

Good news! I've got most of the new client area done. Some obvious things that need to be done are the email change flow, password reset flow, and password change flow. The "difficult" stuff seems to be done. HOWEVER, the admin part of the client area is still being designed. There's a lot...

Interesting. Maybe that's why I'm seeing some other issues. I'll let the admin team know.

Split thread as spacresx stated. Flagged for admin review.

Your server is x11 and you cannot change it I think you have the same issue as here: https://x10hosting.com/community/threads/help-with-lets-encrypt-ssl-certificate.208626/

Correct. The second image is what you want. It looks like you do not have the "let's encrypt" option and I don't know why. What happens when you go to this link: https://x11.x10hosting.com:2222/user/ssl/letsencrypt Note to other users, this link only works on x11, substitute your server if...

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Please note that support is only offered in English at this time. I'll do my best, but these translation services can be really bad with technical language. Your account is using the shared certificate option, which will not work. You need to choose Let's Encrypt from the SSL page (Account...

Odd.... I'm not sure what that link even would have done even if it was valid. I'll bring it up. Thank you for pointing this out.

It's weird; what @spacresx said is correct, but your account was never banned. So, that's good. Can you please try the forgotten password function? https://x10hosting.com/sso/login/forgotten

I don't believe we have any system to change user names or emails at this time. If you were to create a new forum user, you could do so and then you wouldn't need to log in to this account again, but you'll lose your post history, likes, etc. Most of the "rules" of forum users come directly from...

I'm sorry, free account upgrades are not available at this time, but we did leave the option open at the future. With the new stuff the admins have in the pipelines, I'm sure this will have to be revisited. It's a very big jump from free hosting to paid hosting, but right now, there are no small...

I'm not sure where you're logging in. Your account shows no valid logins since February last year. Please try logging in via https://x10hosting.com/sso/main and letting us know the result.

IFrames can be a little weird. I would recommend avoiding them if possible, because they can lead to strange behavior (in example, a site that was not supposed to be inside an iframe is put inside one) or security issues (the site inside the iframe is HTTPS, but outside the frame isn't). I don't...

Can you log in via https://x13.x10hosting.com:2222 ? Do not use this link permanently. Your account will be seen as inactive unless you log in via https://x10hosting.com/sso/main

Can you provide a link to your website? The website you used when you signed up just has the default "apache is functioning normally" page

It looks like DNSSEC is a feature for admins only at the moment, and is a limitation of DirectAdmin. I can't find anything saying that there is user level access. This appears to be the newest documentation available, and it says this must be done by admins...