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Locking at request.

I'm updating your dispute now; I'm not sure which of the 3 you can see in the portal but once it's unsuspended I'm not sure you'll be able to see, so I'll put the quick version here.. We're going to work on implementing a white-list in the software, but until we get that set we've taken...

If it weren't for the past history with the software and the sheer number of DMCA's we had received, this wouldn't actually be an issue. This one single software script has brought in more DMCA's than any other script we've seen, which puts us at risk of being held liable for copyright...

I'm pending a response from our admins on this; with the number of DMCA's filed for the software in use, we're looking to see if there's a way we can whitelist domains that have a valid license or if we're not going to be able to support the software further due to the level of copyright...

I'm showing plenty of disk space available on Level; it was cleaned up significantly earlier this evening. Unfortunately however, an issue has been discovered involving your site and the presence of illegally redistributed full version Android apps that aren't free. As such, we have had no...

This is caused by the account sending more than the limit set for free hosting per hour; if I'm not mistaken that limit is currently 100 emails/hr, although that was from a post in late 2011 so it may have changed since then. That said, in the last hour, I can see the account has attempted...

I'm fairly sure he meant he didn't authorize the upload of the file; in any case, I'm closing this ticket as the suspension dispute has been received and investigated (for privacy, I won't make the results of said investigation public).

This is because there's no index.php, index.html, or index.htm in the root of your account, and your .htaccess did not have any appropriate rewrite for a new DirectoryIndex. The other issue is that you've got WHMCS installed, which I've confirmed is unlicensed for any domain currently in use...

I also need to interject here; the reason your files were all erased is because there was not a single one that wasn't infected with highly malicious code. I reviewed the dispute you had filed after being suspended due to a compromise; when I investigated the account, there were literally...

I'm not seeing any active Joomla installs on the account you're posting from; ignoring for the moment that you're only allowed one account per person, we will need more information to be able to diagnose why you're unable to access MySQL - I have checked all 3 servers, and as of this moment all...

Sessions are supported; does it provide any error messages? I can see on your account you had a sesstest.php and sessreceive.php, which are operating correctly (sesstest sets a session variable then redirects to sessreceive, sessreceive diaplays it properly).

Your backups are still present in the root of your account (above public_html) under the folder "softaculous_backups" - they're no longer appearing in Softaculous though due to it being a Joomla 1.5 install. This version has been discontinued for over a year, and is no longer receiving patches...

I believe they were the contents of the mod_bing module inside the modules folder; they weren't actually plugins/modules at all, and were uploaded just prior to the compromise being detected.

There's no hosting account linked to this username; that said, I was able to identify the account by email. Look in your home directory for a public_html_compromised folder - yours was suspended due to the installed software having been compromised, so we would have erased the infected files...

@ModMarc: 44, not 30 - it takes 30 to get the initial suspension, plus an additional two weeks for it to actually erase. We cane xpedite the process for customers who ask however. @intelmotherboard95: At your request I have marked the account for deletion; should you change your mind before...

I have notified senior staff about the form; pretty sure we did maintenance some time ago on the premium side of things, and from the sounds of it that may have broken the form submission.

Just to clarify essellar's last response, we aren't able to actually remove the Remote MySQL button from cPanel, but the block is not actually occurring within cPanel - it's occurring at the network firewall, which prevents non-x10-sourced communication with the MySQL server to help ensure...

Should be fixed, poked someone smarter than me and they found it in like 20 seconds *grumble grumble*

Not quite the case actually; I just checked all three free servers, and they do all currently have Joomla 3.1.1 in the auto-installers. The part I'm -not- sure on is why exactly it's not showing up, despite the fact that it's actually available. I'm looking into this; if I can't figure out why...

Not with those illegal links to warez downloads of Walking Dead: 400 Days and Civ V Brave New World on the front page. Wouldn't surprise me if dot.tk revoked the domain due to the illegal activity on it, but that's a moot point since we're now forced to revoke the account due to the clear and...