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  1. Livewire

    DNS propagation taking over a week and you closed my support thread

    Was this domain ever added to your account as an addon or parked domain? It's not showing as being present on any of the free servers; until it's parked/added on, it won't actually work. Beyond that, propagation does look like it's completed, the problem now is the nameservers don't know who...
  2. Livewire

    Send Form Mail through personal email [Free Account]

    If it's the one I found, it's a phishing form email. Closing ticket; we do not tolerate phishing.
  3. Livewire

    Disk Space Usage is showing FULL

    I have resolved this problem; unfortunately due to your use of Rapidleech to download illegal files, the resolution required the immediate and permanent suspension of your hosting account. We do not tolerate warez, rapidleech, or file storage. Given all three violations, this suspension will...
  4. Livewire

    4 Days - Still no propagation.

    I think a step has been missed here; you have the domain properly pointed to x10hosting, however I'm not showing that domain as being present on the free account you're using. You need to add it either as a Parked Domain if you want it to show the same content as your free subdomain does, or as...
  5. Livewire

    Account Suspended

    Suspensions must be handled through the dispute system; assuming yours is the one I just worked, it was denied as we have an entire section in our Terms of Service that details how we do not allow file hosting.
  6. Livewire

    Help regarding suspeneded website.

    The redirect should be fixed, although I'd still recommend reinstalling from a backup if you have one just to ensure the bots didn't damage any files; it looks like there may have been a compromise to the account besides the botspam.
  7. Livewire

    [REQUEST] I want to signup.

    Unfortunately at this time if your country remains blocked, we cannot manually create the account for you. The best I can advise would be to check back later and see if Bulgaria gets whitelisted/high-risk'd again, although since we just expanded the list there's no real ETA for when/if this...
  8. Livewire

    public_html_spambot?

    Not to bump a closed thread, but you may be able to find a captcha plugin for MediaWiki, or other anti-bot systems which may help prevent them from getting signed up in the first place.
  9. Livewire

    public_html_spambot?

    Copying in the response I had in the ticket; I'll ask admins to make sure it's actually emailing the responses as well cause it sounds like it isn't.
  10. Livewire

    Websites in multiple languages, are they allowed?

    Unfortunately given the US sanctions on Iran and cPanel's license agreement at this time, that is one of two options, the second being the account receiving a permanent suspension. We cannot offer hosting services to Iran. I do apologize that this is likely going to cause some issues with your...
  11. Livewire

    Pages other than Index.html not loading

    No problem; if you need anything else, let us know!
  12. Livewire

    Pages other than Index.html not loading

    The problem is the x10 server runs on Linux, not Windows - CaSe Is ImPoRtAnT. Windows doesn't care if it's got capital letters in it or not, but Linux does. The actual contactus.html page is at http://lavirtualskies.x10.mx/ContactUs.html; note the capital C and U. The easiest way to avoid...
  13. Livewire

    where is account portal

    Just checked with an admin; x10hosting.com/sso is the new portal, so that's where you'll want to go to login for inactivity. They're working on updating all references to the portal for consistency, but as long as you login on x10hosting.com/sso, you'll be good to go.
  14. Livewire

    Country Restrictions

    List updated 6 June 2013 Edit: List has been updated November 10th
  15. Livewire

    unable to insert value into table

    I'm not sure why phpMyAdmin would be doing what it -sounds- like it's doing, but it seems like it might be caching the results and not actually re-running the query. I checked on the server itself, and it definitely shows 3 rows added to the table: Not sure why phpmyadmin isn't showing these...
  16. Livewire

    Account Suspended. Cannot submit appeal.

    Your account has a Wordpress install on it that is misconfigured or damaged; the install in the "hausofrihanna.com" folder was using an extreme amount of CPU time, likely due to a misconfigured/rogue plugin or theme. To prevent it from crippling the server, we had to suspend the account. I'm...
  17. Livewire

    Create an free account

    We have proxies blocked as well due to users from blacklisted countries using them to sign up for free hosting accounts in the past, then promptly using them to abuse the service. The best I can advise is if you're currently in the US, log onto the internet without using a proxy, then sign up...
  18. Livewire

    Create an free account

    Please see http://x10hosting.com/forums/useful-information/166022-country-restrictions.html . At this time, if you are in a country we cannot accept sign ups, and we cannot manually create an account to bypass said restrictions. The best I can recommend is to check back in the future to see if...
  19. Livewire

    Copied Site with Copied Code

    This has been processed; in the future, please use the abuse form on x10hosting.com to file abuse complaints, as that is the appropriate method to send in a site complaint. While forum reports do get worked, the abuse form contacts all staff who can handle it as opposed to just those who check...
  20. Livewire

    Account suspended for "using shell scripts"

    The problem in this case was the shell script /was/ the result of a compromise. The Conversation Essentials 1.1.3 for XenForo 1.1.X plugin that was nulled was not. We expressly forbid warez in our Terms of Service; we cannot allow this account to go back online due to the installed nulled script.
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